Cannot pair my Bluetooth headset with a mobile phone

7Frequently asked questions

My Bluetooth headset does not switch on. The battery level is low. Charge the headset.

I cannot pair my Bluetooth headset with a mobile phone.

The Bluetooth is disabled. Enable the Bluetooth feature on your mobile phone and turn on the mobile phone before you turn on the headset.

Pairing does not work.

Make sure the headset is in pairing mode.

•Follow the steps described in this user manual (see 'Pair the headset with your mobile phone' on page 5).

•Make sure that the LED light flashes blue and white alternately before you release the on/off button. Do not stop holding the button if you see the blue LED only.

The mobile phone cannot find the headset.

•• The headset may be connected to a previously paired device.Turn off the connected device or move it out of range.

•• Pairing may have been reset or the headset has been previously paired with another device. Pair the headset with the mobile phone again as described in the user manual (see 'Pair the headset with your mobile phone' on page 5).

Voice dialing or redialing does not work on my mobile phone.

Your mobile phone may not support this feature.

The other side cannot hear me on the mobile phone.

The microphone is muted. Press volume/track control button once to enable the microphone.

My Bluetooth headset is connected to a Bluetooth stereo enabled mobile phone, but music only plays on the mobile phone speaker. Refer to the user manual of your mobile phone. Select to listen to music through the headset.

The audio quality is poor and crackling noise can be heard.

The Bluetooth device is out of range. Reduce the distance between your headset and Bluetooth device, or remove obstacles between them.

The audio quality is poor when streaming from the mobile phone is very slow, or audio streaming does not work at all.

Make sure your mobile phone not only supports (mono) HSP/HFP but also supports A2DP (see 'Technical data' on page 9).

I hear but cannot control music on my Bluetooth device (e.g. play/pause/skip forward/ backward).

Make sure the Bluetooth audio source supports AVRCP (see 'Technical data' on page 9).

My headset does not work when the audio cable is connected.

Microphone function will be deactivated if a 3.5mm audio cable is connected to the headset. In such case, your headset is only for music enjoyment.

When I pick up an incoming call from my iPhone while there is an active call on another phone, there is no sound from the second phone call, what can I do?

To switch to the second call on the second phone, press twice the call/music button (see 'Overview of your wireless on-ear headset' on page 3).The second call will be activated and the first call will be muted.

To switch back to the first phone call, press twice the call/music button (see 'Overview of your wireless on-ear headset' on page 3).

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M2BT specifications

Philips M2BT is a sleek and versatile pair of wireless headphones designed to deliver an exceptional listening experience. With a robust feature set, these headphones cater to the needs of both casual listeners and audiophiles alike.

One of the standout features of the Philips M2BT is its impressive sound quality. Equipped with 40mm neodymium drivers, these headphones produce rich, clear audio across a wide frequency spectrum. The bass is deep and punchy without overpowering the mids and highs, making every genre of music enjoyable. Whether you’re listening to classical music or pumping beats, the M2BT provides an immersive soundstage.

Bluetooth connectivity is another highlight of the M2BT, allowing users to connect effortlessly to their devices. With the latest Bluetooth technology, the headphones support aptX codec, which enhances audio quality when streaming music wirelessly. This means that not only can you enjoy your favorite tunes without the hassle of cables, but you can also expect high-definition sound quality.

Comfort is paramount in the design of the Philips M2BT. The headphones feature soft ear cushions and an adjustable headband, ensuring a snug fit for extended listening sessions. This design minimizes fatigue, making them ideal for long commutes or extended periods of use at home.

Battery life is another strong point for the M2BT. With up to 16 hours of playback on a single charge, you can enjoy your music all day long without the need to reach for a power outlet. Additionally, a quick charge feature allows for 2 hours of listening time with just a 15-minute charge.

The built-in microphone enables hands-free calling, adding to the convenience of the M2BT. This feature is particularly beneficial for users who frequently take calls while on the go. The headphones also include easy-to-use controls, allowing for seamless adjustment of volume, track selection, and call management.

In summary, the Philips M2BT headphones combine high-quality sound, comfort, and convenience into a stylish package. With their impressive audio performance, advanced Bluetooth connectivity, and user-friendly features, they represent an excellent choice for anyone looking to elevate their listening experience. Whether you’re at home, commuting, or on a leisurely walk, the Philips M2BT provides a reliable and enjoyable audio companion.