Troubleshooting

Q1: After connecting the Switch to a power outlet, the LEDs do not turn on.

A1: Check the connection of the external power adapter to the TE100-S5Pplus/TE100-S8P and the power outlet. Also check that the power outlet is receiving power.

Q2: When I connect a computer to the Switch's port, the LINK/ACT LED turns on, but the 100Mbps LED remains off.

A2: When the 100Mbps LED remains off, the computer's connection speed is 10Mbps.

Q3: After I connect my PCs to the Switch, I am unable to share files.

A3: First, check the LEDs on the Switch. Make sure the LINK/ACT LED is on. Second, check the network cable. The minimum length of the cable is 1.5 meters and the maximum length of the cable is 100 meters. Third, disable any software firewall program. Fourth, verify that you have file and printer sharing enabled. Please contact Microsoft support for more information.

Q4: After I connect my PCs to the Switch, I can only get onto the Internet from one computer.

A4: The Switch was not designed to share Internet between multiple computers. You need to get an Internet router.

If you still encounter problems or have any questions regarding the TE100-S5Pplus/TE100-S8P please contact Trendnet's Technical Support Department.