Troubleshooting

Q1: Can I connect or disconnect the USB cable while the computer is on? A1: Yes, you can connect or disconnect the USB cable, or any external USB device while the computer is on because the USB interface is Plug-and-Play and hot-pluggable.

Q2: I have a USB 1.1 cable. Can it work with USB 2.0 devices?

A2: Yes, it works but it may cause problems when connecting high-speed USB 2.0 external peripherals. Therefore it is recommended that you use a certified USB 2.0 cable.

Q3: After successfully installing the TU2-700 USB 2.0 Hub, I connected my external USB device to the USB port, but it doesn't seem to work. What should I do?

A3: If you have an external AC power adapter that came with the external USB device, connect the AC power adapter to the device and power on the device. Also make sure that you have installed the correct driver for your external USB device.

If you still encounter problems or have any questions regarding the TU2-700, please contact TRENDnet's Technical Support Department.