Troubleshooting

Q1: After connecting the Switch to a power outlet, the LEDs do not turn on.

A1: Check the connection of the external power adapter to the TPE-S44 and the power outlet. Also check that the power outlet is receiving power.

Q2: After I connect my PCs to the Switch, I am unable to share files.

A2: First, check the LEDs on the Switch. Make sure the Link/ACT LED is on. Second, check the network cable. The minimum length of the cable is

1.5meters and the maximum length of the cable is 100 meters. Third, disable any software firewall program. Fourth, verify that you have file sharing enabled. Please contact your Operating System support for more information.

Q3: After I connect my PCs to the Switch, I can only get onto the Internet from one computer.

A3: The Switch was not designed to share Internet between multiple computers. You need to get an Internet router such as the TW100-S4W1CA.

Q4: My 802.3af Powered device does not power on when I plug the device

into the Switch. What should I do?

A4: First, verify that the PoE device supports IEEE 802.3af protocol. Second, power cycle the PoE switch. Unplug power to the Switch, wait 15 seconds, then plug the power back in. Third, plug the device into a different port on the PoE switch. Fourth, try using another RJ-45 network cable. Fifth, a power overload may have an occurred. Connect your 802.3af Powered Device into port 1 and/or disconnect all other 802.3af Powered Device.

If you still encounter problems or have any questions regarding the TPE-S44 please contact TRENDnet's Technical Support Department.