Star Micronics NX-2460C, LC-240C user manual Appendix a Troubleshooting, Testing the printer

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Appendix A: Troubleshooting

The appendix tells you what you need to know if you experience problems with your printer. It tells you how to test the printer, how to check system software settings, and how to adjust the vertical alignment. In addition, there is information on actions to take for specific problems, and on the meanings of printer beep tones.

Warning!

The printer uses high voltage. Do not attempt any other repair or maintenance except as expressly recommended in this appendix. Unauthorized repair and maintenance not only exposes you to the danger of electrical shock, it also may damage your printer and void your warranty.

Testing the printer

There are three different tests you can use: a short test, a long test and a hexadecimal dump. The same operation is used to perform all three tests, and the test print that is performed is controlled by the setting you make with the User Setup Utility. For details on selecting the test print type with the User Setup Utility, see “Demo print” on page 21.

❏To perform the demo print selected by the User Setup Utility, hold down the control panel’s Power button to enter the Sleep Mode.

❏Holding down the control panel’s PAPER button, press the Power button and then release both buttons at the same time.

❏To stop demo printing hold down the Power button to enter the Sleep Mode.

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Contents LC-240C LC-240 NX-2460C NX-2460 VDE Statement Trademark acknowledgments About this manual ChapterContents Using the Printer with MS-DOS … Other Printing Features …Appendix a Troubleshooting … Control Panel Operations …Printer Setup Choosing a place for the printerPrinter Setup Unpacking the printerGeneral guide General guideOpening the front cover Removing the print head protector color printer onlyAbout ribbon cartridges Installing the ribbon cartridgeAbout ribbon cartridges Knob Connecting to your computer Installing the paper supportInstalling the paper support Printer Setup Connecting to a power outlet Connecting to a power outletLoading paper Paper guide Loading paper Detaching the automatic sheet feeder Detaching the automatic sheet feeder Re-installing the automatic sheet feeder User Setup Utility Installing the User Setup UtilityExecute the command that installs the User Setup Utility Starting up the User Setup Utility Starting up the User Setup UtilityChanging User Setup Utility parameter settings User Setup UtilityTo select a window To select a parameter boxUsing the General window Using the General windowTo change a parameter setting Graphic direction EmulationInk color Default color RAM UsageSleep Demo printUsing the Font window Print modeLQ Font PitchUsing the Font window Font LockZero style CountryUsing the Paper window LengthLine Spacing Auto LF with CRUsing the Paper window Timeout PrintingTop Margin Paper OutAdjusting the printer’s vertical alignment Double-densityChanging the printer port Changing the printer portSaving changed setup data in the current configuration file Saving setup data as a new configuration fileEnter Returning to default settings Importing setup data from a configuration fileImporting setup data from a configuration file Exiting the User Setup Utility Using the Help windowUsing the Printer with Windows Setting up for printing with Microsoft WindowsUsing the Printer with Windows Getting ready to print Getting ready to printPrinting a document Printing a document Installing TrueType fonts Selecting fonts in Windows applicationsTo restore full power from the Sleep Mode To enter the Sleep ModeControl Panel Operations To switch between the Ready and Not-Ready Modes ErrorsTo feed single-sheet paper into the printer To eject single-sheet paper from the printerPaper Handling Selecting paper typesSingle-Sheet Paper Manual Sheet Feeding Single-Sheet Paper Automatic Sheet FeedingAdjusting for paper thickness Paper HandlingAutomatic sheet feeding Manual sheet feedingClearing paper jams Automatic sheet feedingPaper release levers Using the Printer with MS-DOS Setting up for printing with MS-DOSUsing the Printer with MS-DOS Selecting fonts in MS-DOS applicationsOther Printing Features How to pause printingLine feed Form feedAppendix a Troubleshooting Testing the printerTesting the printer Short testLong test Hexadecimal dumpTroubleshooting Troubleshooting guide Troubleshooting guideProblem Possible Cause Recommended Action Interface cable is Choose a different line Return the printer to your Right during printing Right during printing Interference from nearby Checking system software settings in Windows Checking system software settings in WindowsTo check the default printer selection To check the application printer selectionChecking system software settings in MS-DOS Checking the port settings in the User Setup UtilityAppendix B Specifications Printing Speed PitchSpecifications Paper Single-sheet manual feedingParallel Interface Appendix C Interface Pin OutsOptional Serial Interface Appendix D Character Sets Standard Character Set #2 International Character SetChecking the port settings in the User Setup Utility Code Page #852Character Sets Code Page #860 PortugueseCode Page #863 Canadian French Code Page #861 IcelandicCode Page #866 Code Page #3843Code Page #3844 Code Page #3846Code Page #3845 Code Page #3847 Brazil-ABNTIBM Special Character Set Code Page #3848 Brazil-ABICOMPCharacter Set #1 Font and Character Set Control Commands Appendix E Printer Control CodesPrint Pitch Control Commands Top/Bottom Margin and Vertical Tab CommandsBit Image Graphic Commands Special Print Mode CommandsPrinter Control Codes Form Feed and Related Commands Line Spacing CommandsDownload Character Commands Horizontal Print Position Control Commands Other CommandsNEC Commands Appendix F Glossary Color 2, 4, 22, 43, 52, 54 connecting MS-DOS Page Customer service information
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