Star Micronics TUP942, TUP992 manual Troubleshooting

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TROUBLESHOOTING:

Below is a list of common issues that may occur with the TUP900 and resolutions for those issues:

Issue: Customer does not use paper adjustment to fit the paper size of the roll, causing the paper to shift around.

Resolution: The TUP900 has a paper guide that can be adjusted to use paper that is 80mm – 112mm in width. The paper guide is black and plastic and is located behind the presenter and can be adjusted to fit the paper width.

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Issue: Paper jams in the presenter and it errors out and doesn’t complete printing.

Resolution: Open presenter in the front and clear out paper jam to resume printing.

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Issue: Customer would like the printer to loop in the presenter to avoid customers pulling the receipt out while it is still printing.

Resolution: Use the TUP900 configuration utility to enable the Looping feature.

Issue: When the receipt is finished printing, it feeds extra paper and errors out.

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Issue: Print jobs are remaining in print queue and do not print.

Resolution: Clean the sensor on the presenter.

Issue: When the receipt is finished printing, it feeds extra paper and errors out.

Resolution: Do a self test to check if the black mark sensor is Valid or Invalid. If black mark paper is being used – make sure the black mark sensor is Valid.

If regular thermal paper is being used – make sure the black mark sensor is Invalid.

To enable/disable the black mark sensor, use the TUP900 configuration utility. This utility can be located in the drivers section of the Star Micronics America, Inc. website.

Star Micronics America, Inc., 1150 King Georges Post Rd, Edison, NJ 0883712 Date: 12/3/2007

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Contents TUP900 Getting Started Getting Started Printer Components Loading Paper Assembly Paper Roll Setup Paper Feed Sensor Adjustment Driver Installation Driver Installation Step Say no to the Language MonitorUSB Installation Printer Driver installer will come upStep Page Page Page Troubleshooting Troubleshooting Control Panel Specifications SW1 Identify Error Conditions OFF Dip Switch Setting Serial Interface Printing a Self Test Page Page Specifications Basic Specifications Maintenance Ïïò Óß×ÒÌÛÒßÒÝÛ Left View Right View Front View Page Status Monitor Setup ASB specifications Installation Memory Switch UtilityYou will need Raster Driver Mandatory settings Configuration DriverPrinter Recommended settings Getting printer status
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TUP992, TUP942 specifications

The Star Micronics TUP992 is a state-of-the-art thermal printer designed specifically for use in retail and hospitality environments. Known for its reliability and efficiency, the TUP992 enhances the customer experience by delivering fast, high-quality printing of receipts, labels, and tickets.

One of the standout features of the TUP992 is its compact design. Measuring just a fraction of the size of traditional printers, this model can easily fit into tight spaces, making it an ideal choice for small retail counters or busy restaurants. Despite its small footprint, it does not compromise on performance. The printer boasts a rapid print speed of up to 220 mm per second, enabling businesses to minimize wait times during peak hours.

The TUP992 employs advanced thermal printing technology, which eliminates the need for ink or toner. This not only reduces operational costs but also simplifies maintenance. The printer uses direct thermal printing, which utilizes heat-sensitive paper that produces clear, crisp printouts with sharp text and graphics. This technology ensures that receipts and labels are legible and professional-looking, enhancing brand perception.

In terms of connectivity, the TUP992 is designed to integrate seamlessly with various point-of-sale (POS) systems. It offers multiple interface options including USB, Serial, and Ethernet, providing versatility for different business needs. This adaptability makes the TUP992 suitable for diverse operating environments, from cafés to retail stores.

Additionally, the TUP992 features an intuitive user interface, complete with LED indicators for easy status monitoring. The printer is designed with user-friendly loading mechanisms, allowing for quick and efficient paper changes. This ease of use minimizes downtime and enhances operational efficiency.

The TUP992 also supports various print widths and media types, making it a versatile solution for a range of applications. Businesses can utilize this printer for generating not just receipts but tickets, labels, and even event passes. Its ability to handle different media types expands its functional capabilities beyond mere printing.

Furthermore, Star Micronics has incorporated energy-efficient technologies into the TUP992, reducing power consumption while maintaining high-performance levels. This eco-friendly approach aligns with modern sustainability practices, appealing to environmentally conscious businesses.

In conclusion, the Star Micronics TUP992 thermal printer stands out for its combination of compact design, high-speed printing, versatile connectivity, ease of use, and efficient power consumption. These features make it an invaluable asset for retailers and hospitality providers looking to enhance operational efficiency and customer satisfaction.