Troubleshooting

Q1: How do I configure TCP/IP settings on my computer?

1.Go into the Control Panel and double-click the Network Connections icon, and then right-click the Local Area Connection icon and then click Properties.

2.Click Internet Protocol (TCP/IP) and then click Properties. Then click on Use the following IP address, and make sure you assign your network adapter an IP address in the subnet of 192.168.10.x.

Q2: The Image is blurry. How can I adjust the focus on the Internet camera? A2: You can adjust the Internet Camera’s focus by rotating the lens.

Q3: When I click on Live View the image does not load?

A3: First, make sure that you are using a browser that supports Active X (Internet Explorer) or Java (Firefox or Safari). Second, make sure that Active X or Java is installed.

Q4: How do I connect the TV-IP212W/TV-IP312W to my wireless router or access point? A4: Make sure that you configure the camera to have the same SSID, encryption mode and key (if enabled). Follow the instructions in section 2 to configure the camera with the SSID and encryption key.

Q5: After I successfully configured the TV-IP212W/TV-IP312W to match my wireless network settings, I can not connect to the camera.

A5: First, verify that the wireless settings match your wireless network settings. Second, verify in the wireless section of the browser configuration that the Enable option is checked. Third, make sure to disconnect the Ethernet cable from the camera and verify that the LINK LED is blinking green.

Q6: I forgot my password. What should I do?

A6: Take a pin or paperclip and press the reset button on the back of the unit for 15 seconds. This will return settings back to factory defaults. The default IP address is 192.168.10.30. The default administrator ID and password is admin.

If you still encounter problems or have any questions regarding the TV-IP212/TV-IP212W/ TV-IP312/TV-IP312W, please contact TRENDnet’s Technical Support Department.