Fujitsu Computers Ltd. Service Planning Guide
| Issue 3.0 | 25 August 1999 |
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2.7 Warranty reimbursement rules and practices
Authorised Service Partners are entitled to claim compensation for FUJITSU LifeBook Warranty Call Handling and for
Where Service Partners are authorised to perform Warranty Service, Partners are entitled to receive parts and labour compensation only when returning the faulty parts with a completed PRF (Parts Return Form) back to The FUJITSU COMPUTERS Regional Repair Centre.
Reimbursement processes and rates may vary from country to country and are subject to review and revision as detailed in the FUJITSU COMPUTERS Warranty Processes Manual for LifeBook products, and in the attachments thereof.
2.8 Spare parts supply
FUJITSU LifeBook Spare Parts are covering all the major details in LifeBook products and are service friendly single packed, provided with Part number, related bar code and description.
Spare Parts, listed in Appendix C, are available for
Spare Part Order Process is described in a separate document; FUJITSU Computers
Warranty Processes Manual for LifeBook products.
Should you have any inquiries concerning Spare Part availability, please contact your Regional Repair Centre.
2.9 Reference products
FUJITSU COMPUTERS require that Regional Repair Centres and Help Desk Providers maintain a set of the latest LifeBook Reference Products, which are to be used by the Repair Centres and Help Desks Second line support for problem analysis and reproduction. Appendix B details recommended Reference Products applicable to LifeBook B112.
For further details concerning Price and Conditions on Reference Products please contact LifeBook Support, Mobile Computing Division. Details as in chapter 2.4.
ã 1999 Fujitsu Computers Ltd. | Page 11 of 15 |