Send the Xprint accurate version (with installed EKS)
If the problem is about printing, the print file that is at the origin of the problem can help to detect the location of problem.
2. Logging
Each time something wrong happens, an entry is recorded in the Event Viewer.
3. Debugging
If the problem can be reproduced please recall the command with the option "
*.dbg files will be created in different subdirectories under (default:) C:\WINDOWS\Program files\Xprint. These files will also be very useful and have also to transmitted to your customer service.
Please attach these files to your email or use the new Diagnose File Collection (DFC) within the Domain Monitoring GUI and attach the archive file to your email.
4. Xprint configuration
In C:\Program Files\Xprint\cmd, there is a .bat file xpdbls.bat. Execute this script, and redirect the output in a file.
Of course, it still remains possible that the customer service will ask you for further information.
4 Errata for documents and manuals
List of extended options keywords:
Some keywords can be used to change the Xprint behaviour:
XP_FORCE_SILENT_PRINTING=1
XP_FORCE_PRINTING=1
XP_CUSTOMER_HEADER=n
XP_CUSTOMER_TRAILER=n
is a job extended option keyword that can be used to force the silent printing to be activated in the context of printing a selection of pages.
Pay attention to the fact that it is only valid if the selection is done in only one range.
Ex: ps
ps
is a job extended option keyword that can be used in
is a form extended option keyword that force the call to a customer header page build by the executable "n". By default, if no full path name is given, the binary / script "n" will be taken from the product resources directory, otherwise, the full path name is taken into account.
is a form extended option keyword that force the call to a customer trailer page build by the executable "n". By default, if no full path name is given, the binary / script "n" will be taken from the product resources directory, otherwise, the full path name is taken into account.
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