Options

by IBM

Important information for the IBM 8x4x32x8 MAX

CD-RW/DVD-ROM Combination Drive

The installation instructions for this option are in the User's Guide, which is available on the included CD and also on the Web at http://www.ibm.com/pc/support/.

Note: If your system does not have an optical drive already installed, you must install the 8x4x32x8 MAX CD-RW/DVD-ROM Combination Drive to view the User's Guide on CD. If you are unable to view the User's Guide on CD or via the Web, you can refer to your computer User's Guide for installation information.

To view the User's Guide on CD:

1.Insert the IBM CD-RW & DVD-ROM Software & User's Guide CD into the CD or DVD drive.

2.If the CD does not start, click Start and then click Run.

3.Type e:/launch.html/ where e is the drive letter of the CD or DVD drive.

4.Click OK. The CD browser window opens.

5.Follow the on-screen instructions.

Help and service information

Warranty Information

Device Name - IBM 8x4x32x8 MAX CD-RW/DVD-ROM Combination Drive

Warranty Period - One Year

See the IBM® Statement of Limited Warranty included in this publication for IBM's warranty terms and conditions. The IBM Machine Warranty worldwide Web site at

http://www-1.ibm.com/servers/support/machine_warranties/

provides a worldwide overview of IBM’s Limited Warranty for IBM Machines, a Glossary of IBM definitions, Frequently Asked Questions (FAQs) and Support by Product (Machine) with links to Product Support pages. The IBM Statement of Limited Warranty is also available on this site in 29 languages via pdf files.

Service and support

With the original purchase of an IBM machine, you have access to extensive support coverage. During the IBM machine warranty period, you may call IBM or your reseller for problem determination assistance under the terms of the IBM Statement of Limited Warranty.

Online and telephone technical support

This section contains information on how to obtain online and telephone technical support.

Online technical support

IBM Personal Computing	http://www.ibm.com/pc/support
Support Web Site

IBM Automated Fax System	1-800-426-3395 (U.S. and
	Canada)

During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the HelpCenter® will be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the following information as possible:

1.Option name

2.Option number

3.Proof of purchase

4.Computer manufacturer, model, serial number (if IBM), and manual

5.Exact wording of the error message (if any)

6.Description of the problem

7.System hardware and software configuration information

Online technical support

Online technical support is available during the life of your product. Online assistance can be obtained through the Personal Computing Support Web site and the IBM Automated Fax System.

If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.

For the support telephone number and support hours by country, refer to the following table. If the number is not provided, contact your IBM reseller or IBM marketing representative. Response time may vary depending on the number and nature of the calls received.