Cisco Systems MDS 9216A manual Service and Support, HP Care Pack, and Warranty Information

QuickSpecs

Cisco MDS 9216A Multilayer Fabric Switch

Service and Support, HP Care Pack, and Warranty Information

Warranty	(1-1-1) Hardware Warranty; 1-year parts; 1-year on-site (8x5, next business day response) and 1-year
	labor.
	NOTE: The hardware warranty covers firmware and embedded non-saleable software. For extended
	hardware installation and maintenance information, click the links below:
	http://h18005.www1.hp.com/services/carepaq/us/install/
	http://h18005.www1.hp.com/services/carepaq/us/hardware/.
	NOTE: Certain restrictions and exclusions apply. Consult the Customer Support Center for details.
	Hardware or Software product installation is not included in the warranty, but is available and highly
	recommended.
HP Service & Warranty	HP Service & Warranty Support Additional Warranty protection and/or HP Installation packages can be
Support	purchased.
	NOTE: Certain restrictions and exclusions apply. Consult the Customer Support Centre for details. HP
	provides a one-year, hardware limited warranty, fully supported by a worldwide network of resellers and
	service providers.
	In addition, available service offerings include a full range of HP Care Pack packaged hardware and
	software services:
	Installation
	Extended coverage hours and enhanced response times
	System management and performance services
	For more information on warranty and support options, please visit our Web site at:
	http://www.hp.com/hps/tech/storage/supp/.

Software Product Services Software Warranty - HP warrants only that the software media will be free of physical defects for a period of ninety (90) days from delivery.

	EXCLUSIVE REMEDY – The entire liability of HP and its suppliers and your exclusive remedy for software
	that does not conform to this Limited Warranty shall be the repair or replacement of the defective media.
	This warranty and remedy are subject to your returning the defective media during the warranty period to
	HP in the country in which you obtained the software.
	NOTE: Certain restrictions and exclusions apply. Consult the Customer Support Center for details.
	Hardware or Software product installation is not included in the warranty, but is available and highly
	recommended.
HP Care Pack Services	Service offerings include a full range of Customer HP Care Pack services for both hardware and software
Warranty Upgrade	services:
Options	Response – Upgrade on-site response from next business day to same day 4-hours
	Coverage – Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours
	Duration – Select duration of coverage for a period of 1, 3, or 5 years
	Additional Warranty protection and/or HP Installation packages can be purchased.
	NOTE: Certain restrictions and exclusions apply. Consult the HP Customer Support Center for details.

DA - 12122 Canada — Version 8 — February 22, 2008 Page 6