Cisco Systems 3750-E, RPS 2300 Obtaining Technical Assistance, Submitting a Service Request

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Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

Installation Notes for Catalyst 3750-E, Catalyst 3560-E Switches and RPS 2300 Power Supply Modules

 

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Contents Contents Part number Description Product OverviewAC OK LED AC OK Tools and Equipment Power Supply Module InstallationInstallation Guidelines Supply module extends 3.6 inches 9.14 cm from the panel Installing an AC-Power SupplyTorque each screw to 10 lbf-in ozf-in Preparing for Installation Crimping the Ground Lug Grounding the SwitchAttaching the Ground Lug and Wire Assembly Installing the DC Power Supply in the SwitchPanel Wiring the DC-Input Power SourceEnvironmental Ranges Technical SpecificationsDescription Specification Cisco.com Related PublicationsObtaining Documentation Ordering Documentation Documentation FeedbackProduct Documentation DVD Cisco Product Security Overview Reporting Security Problems in Cisco ProductsCisco Technical Support & Documentation Website Submitting a Service RequestObtaining Technical Assistance Obtaining Additional Publications and Information Definitions of Service Request SeverityObtaining Additional Publications and Information Obtaining Additional Publications and Information
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3750-E, 3560-E, RPS 2300 specifications

Cisco Systems RPS (Redundant Power System) 2300, along with the 3750-E and 3560-E series switches, represents a significant technological advancement in enterprise networking. These devices are designed to enhance network reliability, scalability, and efficiency, making them integral components in modern enterprise infrastructures.

The Cisco RPS 2300 is designed to provide redundant power to specified Cisco switches, ensuring continuous operation during power disruptions. This system can support up to six devices, enhancing power reliability and reducing downtime. The modularity of the RPS 2300 contributes to its flexibility, allowing enterprises to customize their power solutions to suit their networking needs. It features dual power input, which provides an additional layer of failover capability, ensuring that even in the event of a primary power failure, the backup power system can take over seamlessly.

On the other hand, the Cisco 3750-E series switches are enterprise-class devices that offer a rich feature set to support advanced network functions. These switches come with Cisco’s StackWise technology, enabling users to stack up to nine switches in a single logical unit. This increases port density and simplifies network management. The 3750-E also supports Power over Ethernet (PoE), allowing the delivery of power directly to devices like IP phones and access points through the networking cables. The switch is equipped with high-performance Layer 3 routing capabilities, providing enhanced IP routing options for enterprise networks.

The Cisco 3560-E series switches share many of the advanced features found in the 3750-E models but focus more on providing comprehensive Layer 2 and Layer 3 capabilities in a compact design. The 3560-E series supports Cisco’s advanced security features, such as dynamic VLAN assignment and security group access control lists (ACLs). Additionally, these switches support IPv6, preparing enterprise networks for future growth and addressing requirements.

Both the 3750-E and 3560-E are equipped with energy-efficient technologies, including intelligent power management and support for Energy Efficient Ethernet (EEE), helping organizations reduce their environmental footprint and operating costs. The integration of Cisco’s robust IOS software ensures that these devices are equipped with the latest features, ensuring strong performance, security, and scalability.

In summary, Cisco's RPS 2300, 3750-E, and 3560-E series exemplify the company's commitment to delivering cutting-edge networking solutions that meet the demands of modern enterprises, focusing on reliability, advanced features, and energy efficiency.