Cisco Systems 4948 Series manual Warranty, Technical Support Services-Components

Product Number	Description
CWDM-SFP-1590=	Cisco CWDM SFP 1590 nm; Gigabit Ethernet and 1G/2G FC (red)
CWDM-SFP-1610=	Cisco CWDM SFP 1610 nm; Gigabit Ethernet and 1G/2G FC (brown)
CSS5-CABLX-LCSC=	Cisco CSS 11500 10-meter fiber single-mode LX LC-to-SC connectors
CSS5-CABSX-LC=	Cisco CSS 11500 10-meter fiber multimode SX LC connectors
CSS5-CABSX-LCSC=	Cisco CSS 11500 10-meter fiber multimode SX LC-to-SC connectors
CAB-SM-LCSC-1M	1 meter fiber single-mode LC-to-SC connectors
CAB-SM-LCSC-5M	5 meter fiber single-mode LC-to-SC connectors

** Orderable in October 2004.

WARRANTY

The warranty for the Cisco Catalyst 4948 is a one-year limited hardware warranty; it includes hardware replacement with a 10-day turnaround from

receipt of a return materials authorization (RMA).

CISCO TECHNICAL SUPPORT SERVICES—EXTENDING NETWORK I NTELLIGENCE THAT PROTECTS YOUR NETWORK

INVESTMENT. NOW.

Cisco Technical Support Services help to ensure that your Cisco Systems® products operate efficiently, remain highly available, and benefit from current system software to assist you in effectively managing your network service while controlling operational costs.

Cisco Technical Support Services provide significant benefits that go beyond what is offered under the Cisco warranty policy. Services available under a Cisco SMARTnet® service contract that are not covered under a warranty include the following (also refer to Tables 7 and 8):

∙Latest software updates

∙Rapid replacement of hardware in next-day, four-hour, or two-hour dispatch options

∙Ongoing technical support through Cisco Technical Assistance Center (TAC)

∙Registered access to Cisco.com

Table 7. Technical Support Services-Components

Service Feature Overview	Benefit or Advantage
Software Support	Software support offers maintenance and minor and major updates for the licensed feature sets.
	Downloading new maintenance releases, patches, or updates of Cisco IOS Software helps to enhance and
	extend the useful life of Cisco devices. Through major software updates, it is possible to extend the life of
	equipment and maximize application technology investments by:
	• Increasing the performance of current functions
	• Adding new functions that, in many cases, require no additional hardware investment
	• Enhancing network or application availability, reliability, and stability
Cisco TAC Support	With more than 1000 highly-trained customer support engineers, 390 CCIE® experts, and access to 13,000
	research and development engineers, Cisco TAC complements your in-house staff with a high level of
	knowledge in data, voice, and video communications networking technology. Its sophisticated call-routing
	system quickly routes calls to the correct technology personnel. The Cisco TAC is available 24 hours a day,
	365 days a year.
Cisco.com	This award-winning Website provides 24-hour access to an extensive collection of online product and
	technology information, interactive network management and troubleshooting tools, and knowledge transfer
	resources that can help customers reduce costs by increasing staff self-sufficiency and productivity.
	© 2006 Cisco Systems, Inc. All rights reserved.
Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com.
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