Cisco Systems Craft Works Interface Testing the CWI Client, Troubleshooting Basic IP Connectivity

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Table 15

Connection Methods and Applications

 

 

 

 

 

 

 

 

 

Console Port (Serial Cable or

 

Telnet/SSH, or CORBA

CWI Application

Through a Terminal Server)

Telnet (No XML)

Connection (XML)

 

 

 

 

Launch and Login

Yes. Enter the serial port or

Yes. Enter the DNS name or IP

Yes. Enter the DNS name or IP

 

 

terminal server and port name.

address.

address.

 

 

 

 

Main Desktop

Yes, but no notifications or

Yes, but no notifications or

Yes

 

 

associated alarms are

associated alarms are

 

 

 

displayed.

displayed.

 

 

 

 

 

Alarm Viewer

Yes, but no alerts are

Yes, but no alerts are

Yes

 

 

displayed.

displayed.

 

 

 

 

 

Alarm Dashboard

Yes

 

 

 

 

Inventory Viewer

Yes

Yes

Yes

 

 

 

 

Interface Viewer

Yes

Yes

Yes

 

 

 

 

Telnet Plus/SSH Plus

Yes

Yes

 

 

 

 

Terminal Plus

Yes, but are mutually exclusive

 

 

other applications1.

 

 

Troubleshooter

Yes

 

 

 

 

Configuration Editor

Yes

Yes

Yes

 

 

 

 

 

1.When connecting through the serial port or terminal server, the Terminal Plus application requires exclusive access to the connection, so no other applications can be launched or refreshed while it is open.

Testing the CWI Client

Verify that you can connect to the router by logging in to the router. See the “Installing CWI” section on page 7 for procedures. If you are unable to log in to the router, see the “Troubleshooting Basic IP Connectivity” section on page 24.

Troubleshooting Basic IP Connectivity

This section provides information on troubleshooting basic IP connectivity problems when attempting to log in to a router using CWI.

If you are unable to connect to the router HTTP server using the browser, follow these steps in sequence, exiting the test steps when a failure is encountered.

Step 1 Ping the IP address of the router management Ethernet interface from the client PC or workstation.

If this step fails, the problem can be an incorrect IP address, incorrect management Ethernet interface configuration, or a network connectivity problem.

Step 2 (Optional) Ping the DNS name of the router.

If this step fails, the problem is an incorrect hostname-to-IP address mapping. See the “Configuring the Router and CWI Client” section on page 4.

Step 3 Check that the HTTP server is running on the router using the following command:

RP/0/RP0/CPU0:router# show process emweb

If this step fails, start the HTTP server. See the “Setting Up the Common Configuration for IP Connection Methods” section on page 5.

If you are unable to log in to the router from the CWI login screen, run the Troubleshooter application at the prompt. See Cisco Craft Works Interface User Guide for information on using the Troubleshooter application.

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Contents Cisco Craft Works Interface Quick Start Guide Introduction About CWIPrerequisites Related DocumentationRouter Prerequisites CWI Client PrerequisitesCWI Client System Requirements Task Additional InformationConfiguring the Router and CWI Client Hardware RequirementsSoftware Requirements Enabling the Http Server Enabling the Telnet ServerEnabling the SSH Server Setting Up the Minimum Crypto Requirements Setting Up the Minimum Crypto Configuration for SSLConnection Methods Installing, Launching, and Uninstalling CWI Installing CWIScripted Login Capability Overview Launching CWILaunching CWI Without Using the Device Tree CWI Login WindowLaunching CWI from the Device Tree Adding or Editing a Device Adding or Editing a Device Group Page Progress Window Specifying the User Login Script Field DescriptionClosing CWI Wait For SendUninstalling CWI Installing and Accessing Online HelpGetting Started with the Operation of CWI Click CloseUnderstanding the Admin Planes and Device Planes Configuring a Router with CWICapabilities of the CWI Desktop Node Application InventoryCWI Desktop Window Element DescriptionApplication Description CWI DesktopReference Information Network ConsiderationsType Function Login Modes and Requirements Component Port DirectionMode Description CWI Supported Connection Methods and ApplicationsTesting the CWI Client Troubleshooting Basic IP ConnectivityTelnet/SSH, or Corba Obtaining Documentation Documentation FeedbackCisco Product Security Overview Cisco.comReporting Security Problems in Cisco Products Product Alerts and Field NoticesObtaining Technical Assistance Submitting a Service Request Definitions of Service Request SeverityCisco Technical Support & Documentation Website Obtaining Additional Publications and Information Page Page USA