Cisco Systems Cisco AS5300 Obtaining Technical Assistance, Cisco.com, Technical Assistance Center

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6Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration. In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website: http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

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Contents Cisco AS5300 Universal Access Server User Documentation Documents, Equipment, and ToolsCisco AS5300 Documentation Cisco IOS Software Documentation Release NotesItems Included with Cisco AS5300 Items Not IncludedInstall the Cisco AS5300 Prepare the Chassis for Rack-MountingPrepare the Chassis for Desktop Use Connect the Ethernet Port for LAN Access Connect the T1/PRI Card for WAN Access Connect the E1/PRI Card for WAN Access Connect the Serial Port for WAN Access Connect a Console for Local Administrative Access Connect a Modem for Remote Administrative Access Optional Connecting the AC Power Cord Connect PowerWiring the DC Power Supply Power Up the Cisco AS5300 Gather Configuration Information Ask Your Network AdministratorARA? Install and Run Cisco Fast Step Configure the Cisco AS5300Using Cisco Fast Step Software Cisco Fast Step SoftwareCisco IOS Release Setup Script Configure the Cisco AS5300Initial Configuration Using the CLI Manual Configuration When the following prompt appears, enter yes to continueConfiguring VoIP Where to Go NextDocumentation CD-ROM Obtaining DocumentationWorld Wide Web Ordering DocumentationCisco.com Contacting TAC by Using the Cisco TAC WebsiteObtaining Technical Assistance Technical Assistance CenterContacting TAC by Telephone USA

Cisco AS5300 specifications

The Cisco AS5300 is a versatile and robust access server designed for service providers and large enterprises, facilitating dial-up, broadband, and ISDN services. Launched as part of Cisco's extensive series of access solutions, the AS5300 stands out due to its high-density capabilities and ease of integration into existing network infrastructures.

One of the main features of the Cisco AS5300 is its ability to support a large number of simultaneous connections. With the capability to handle both voice and data traffic, the AS5300 can support up to 96 voice ports in a single unit, making it ideal for environments where both services are needed. This makes the AS5300 an efficient solution for providing remote access services to a significant number of users simultaneously, thus enhancing productivity and resource utilization.

The AS5300 employs advanced digital signal processing (DSP) technology, which ensures high-quality voice services, even in high-traffic situations. It is capable of supporting multiple voice and video codecs, offering flexibility in how services are delivered to end users. The device also features built-in Voice over IP (VoIP) capabilities, enabling seamless integration between traditional telephony and modern IP-based systems.

In terms of management and configuration, the Cisco AS5300 is equipped with user-friendly interfaces, allowing network administrators to easily configure and monitor the access server. With support for standard protocols such as SNMP, Telnet, and SSH, administrators can manage the server remotely, improving operational efficiency and reducing downtime.

The AS5300 is also designed with a focus on reliability and performance. Its redundant power supply options and hot-swappable components ensure that the system remains operational, even in the event of hardware failures. This is further complemented by Cisco’s strong commitment to security, providing various features that safeguard the network from potential threats.

In summary, the Cisco AS5300 is a highly capable access server that combines voice and data services in a single unit, demonstrating impressive scalability and reliability. Its advanced features, such as DSP technology, VoIP support, and robust management capabilities, make it a preferred choice for organizations looking to enhance their network infrastructure while delivering high-quality services to users. With its solid design and performance, the AS5300 continues to play a pivotal role in the evolution of enterprise and service provider networks.