Submitting a Service Request

Obtaining Technical Assistance

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411

Australia: 1 800 805 227

EMEA: +32 2 704 55 55

USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is “down” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Cisco CompactFlash Adapter for Bootflash Upgrade Installation Note

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CompactFlash Adapter specifications

Cisco Systems CompactFlash Adapter is a versatile tool designed for networking professionals seeking to expand their storage capabilities in Cisco devices. This compact, yet powerful adapter allows for the easy integration of CompactFlash (CF) cards, enabling enhanced data storage solutions for routers and switches. Its primary features ensure compatibility, reliability, and efficiency, catering to the demands of modern networking environments.

One of the main features of the Cisco CompactFlash Adapter is its support for various CF card sizes and types. This adaptability allows users to choose from a range of storage options, from lower-capacity cards for basic log storage to high-capacity cards for more extensive data needs. The use of CF cards minimizes downtime, enabling seamless updates and configurations to be transferred quickly and efficiently.

In terms of technologies, the Cisco CompactFlash Adapter employs advanced data management processes that optimize performance. Its design supports fast data transfer rates, enhancing the speed at which information can be written to or retrieved from the CF card. This is particularly crucial in environments where network performance and uptime are of paramount importance. Furthermore, the adapter facilitates the use of Flash Memory File System (FMFS), allowing for flexible file system management and enabling organizations to effectively organize their data.

The characteristics of the Cisco CompactFlash Adapter also make it a reliable choice for enterprise applications. It is built to withstand the rigors of continuous operation in demanding conditions, featuring robust construction that protects against dust and moisture. This durability ensures that the adapter can be relied upon for mission-critical tasks, providing peace of mind to IT administrators.

Moreover, installation and integration of the Cisco CompactFlash Adapter into existing systems is straightforward. The plug-and-play design simplifies the process of adding additional storage capacity, significantly reducing implementation time. This ease of use is complemented by Cisco's comprehensive technical support, ensuring that users have access to resources that can assist in troubleshooting and optimizing their networking environments.

In summary, the Cisco Systems CompactFlash Adapter stands out as an essential component for Cisco networking devices, melding reliability, flexibility, and high performance. Its array of features and technologies make it an invaluable asset for organizations looking to enhance their network storage capabilities while maintaining efficiency and operational excellence.