Cisco Systems M20, M10 manual Appendix a Troubleshooting, Contacting Support

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User Guide

Appendix A: Troubleshooting

 

 

 

 

 

 

Appendix A: Troubleshooting

Your computer cannot connect to the Internet.

Follow these instructions until your computer can connect to the Internet:

••Verify that the power adapter is connected to the Valet and to a power outlet. If connected to a power strip, make sure the power strip is turned on..

••Make sure that the Power light, Internet light, and Wireless light are on. If you have any wired computers connected to the Valet, make sure the appropriate port light is lit. 

NOTE: The Power light flashes after the power adapter is plugged in to the Valet. If the light remains flashing for more than 30 seconds, it may indicate the Valet is not working properly.  Contact support if you have this problem. The number is listed at the bottom of this page..

••Make sure your DSL or cable modem is connected to the Internet port on the Valet using a network cable..

••Reset all of the devices on your network:

1. Turn off all of your network computers and devices, and then unplug the power adapter from your Valet..

2. Unplug your modem’s power cord (and coaxial cable if you have a cable modem), and wait two minutes..

3. Reconnect your modem’s power cord (and coaxial cable) and wait two more minutes..

4. Reconnect the power adapter to the Valet, and then power on all of your network computers and devices..

The modem does not have an Ethernet port.

The modem is a dial-up modem for traditional dial-up service. To use the Valet, you need a cable/DSL modem and high-speed Internet connection..

You cannot use the DSL service to connect manually to the Internet.

After you have installed the Valet, it will automatically connect to your Internet Service Provider (ISP), so you no longer need to connect manually..

The DSL telephone line does not fit into the Valet’s Internet port.

The Valet does not replace your modem. You still need your DSL modem in order to use the Valet. Connect the telephone line to the DSL modem, and then insert the

Easy Setup Key into your computer. Click Connect and follow the on‑screen instructions..

When you double-click the web browser, you are prompted for a username and password. If you want to get rid of the prompt, follow these instructions.

Launch the web browser and perform the following steps (these steps are specific to Internet Explorer but are similar for other browsers):

1. Select Tools > Internet Options. 

2. Click the Connections tab..

3. Select Never dial a connection. 

4. Click OK..

The Valet does not have a coaxial port for the cable connection.

The Valet does not replace your modem. You still need your cable modem in order to use the Valet. Connect your cable connection to the cable modem, and then insert the Easy Setup Key into your computer. Click Connect and follow the on‑screen instructions..

The computer cannot connect wirelessly to the network.

Make sure the wireless network name or SSID is the same on both the computer and the Valet. If you have enabled wireless security, then make sure the same security method and key are used by both the computer and the Valet..

You need to modify the settings on the Valet.

Valet settings can be modified using the Cisco Connect software, refer to “How to Access Cisco Connect” on page 13. To modify the advanced settings, go to Advanced Settings. Refer to“Advanced Settings” on page 13..

In Windows XP, you do not see the Valet in the My Network Places screen.

In the Network Tasks section, click Show icons for networked UPnP devices. If the Valet does not appear, follow these instructions:

1. Go to Start > Control Panel > Firewall. 

2. Click the Exceptions tab. 

3. Select UPnP Framework..

4. Click OK..

Contacting Support

Our award-winning support resources are available 24/7/365. As a Valet owner you can rest easy, knowing that qualified technical support specialists are just a phone call away. 877-500-8070(US and Canada)

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Contents User guide Contents Valet TopEasy Setup Key BackHorizontal Placement Wall-Mounting PlacementInstallation Cisco ConnectLocal Access versus Guest Access Main MenuComputers and Other Devices Main Menu Guest AccessMain Menu Valet Settings Main Menu Computers and DevicesComputer Connect with the Easy Setup KeyUpdate or create an Easy Setup Key Wireless printer Connect without the Easy Setup KeyDevice First-Time Access of Parental ControlsParental Controls Restrict Internet Access List Set Up Parental ControlsBlocked Sites Guest Access SettingsChange Parental Controls Password Valet Settings How to Exit Cisco Connect How to Access Cisco ConnectInternet Setup How to Access the Browser-Based UtilitySetup Basic Setup LanguageStatic IP Automatic Configuration DhcpInternet Connection Type PPPoERouter IP Network SetupOptional Settings Telstra CableClients Already Reserved Dhcp Server SettingDhcp Reservation Reboot Setup DdnsTime Settings Ddns ServiceMAC Address Clone Setup MAC Address CloneSetup Advanced Routing Advanced RoutingRouting Table Wireless Basic Wireless SettingsBasic Wireless Settings Manual Personal Options Wireless Wireless SecurityWi-Fi Protected Setup Office OptionsWPA2/WPA Mixed Mode Security ModeWPA2/WPA Enterprise Mixed Mode WPA2 Personal WPA PersonalWPA2 Enterprise WPA EnterpriseDisabled Wireless Wireless MAC FilterWireless MAC Filter Wireless Client List Wireless Advanced Wireless SettingsAdvanced Wireless Internet Filter Security FirewallFirewall Web FilterVPN Passthrough Security VPN PassthroughApplications and Gaming Single Port Forwarding Single Port ForwardingPort Range Forwarding Applications and Gaming Port Range ForwardingApplications & Gaming Port Range Triggering Port Range TriggeringApplications and Gaming QoS QoS Quality of ServiceApplications and Gaming DMZ Applications Upstream BandwidthCategory Online GamesRemote Access Router AccessWeb Access ManagementLog Administration LogBackup and Restore UPnPDiagnostics Administration DiagnosticsAdministration Factory Defaults Factory DefaultsStatus Router Administration Firmware UpgradeFirmware Upgrade Router InformationStatus Local Network Status Wireless NetworkWireless Network Local NetworkAppendix a Troubleshooting Contacting SupportAppendix B Specifications Cisco and/or its affiliates. All rights reserved

M10, M20 specifications

Cisco Systems has long been a leader in networking solutions, and their M20 and M10 routers exemplify the company’s commitment to providing powerful and efficient connectivity solutions for businesses of all sizes. These routers are designed to meet the demanding needs of enterprises, offering advanced features, robust performance, and a variety of technologies to ensure reliable network operation.

The Cisco M20 router is built for scalability and high performance. It supports a wide range of applications and workloads, making it ideal for medium to large enterprises. One of its main features is its ability to handle multiple service protocols, including MPLS and BGP, which enhances routing capabilities and optimizes traffic flow. Additionally, the M20 is designed with high availability in mind, featuring redundancy options that minimize downtime and ensure continuous service.

On the other hand, the Cisco M10 router is tailored for smaller network environments while still delivering impressive performance. Its compact design makes it an excellent fit for branch offices or remote sites. This model includes integrated security features, such as advanced firewall capabilities and Intrusion Prevention Systems (IPS), providing a multi-layered defense against cyber threats.

Both routers leverage Cisco’s advanced IOS software platform, which provides a user-friendly interface for configuration, monitoring, and management. This allows IT administrators to quickly deploy and manage network services with ease. The routers also support Cisco's extensive range of analytics and monitoring tools, enabling organizations to gain deeper insights into their network performance and user behavior.

In terms of connectivity, the M20 and M10 support a multitude of ports and interfaces, allowing for seamless integration with existing network infrastructures. They also feature support for IPv6, ensuring future-proofing for businesses as the Internet continues to evolve.

The M20 supports various high-speed WAN connections, catering to enterprises with heavy data traffic demands. Conversely, the M10, while providing sufficient capabilities for smaller data loads, still offers the flexibility necessary for smaller networks to thrive.

In summary, Cisco’s M20 and M10 routers present businesses with powerful networking solutions that combine advanced features, robust technology, and adaptability to meet the diverse needs of modern enterprises. With their focus on performance, security, and scalability, these routers are poised to help organizations navigate the complexities of today’s digital landscape effectively.
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