Cisco Systems Cisco 815 Overview, To Receive a Return Materials Authorization RMA Number

To Receive a Return Materials Authorization (RMA) Number

Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.

Complete the information below, and keep it for reference:

Company product purchased from

Company telephone number

Product model number

Product serial number

Maintenance contract number

Product Serial Number Location

You may need your product serial number when calling the Technical Assistance Center (TAC).

The serial number label for the Cisco 815 integrated services router is located on the back of the chassis, to the right of the power switch.

Cisco Product Identification Tool

The Cisco Product Identification (CPI) tool provides detailed illustrations and descriptions showing where to find serial number labels on Cisco products. It includes the following features:

•A search option that allows browsing for models using a tree-structured product hierarchy

•A search field on the final results page making it easier to look up multiple products

•Clear identification of end-of-sale products in results lists

The tool streamlines the process of locating serial number labels and identifying products. Serial number information expedites the entitlement process and is important for access to support services.

The Cisco Product Identification tool can be accessed at the following URL:

http://tools.cisco.com/Support/CPI/index.do

Cisco Product Accessibility

This product family leverages a command line interface (CLI). The CLI is 508 conformant since it is text based and relies on a keyboard for navigation. All functions of the router can be configured and monitored through the CLI.

For a complete list of guidelines and Cisco products adherence to accessibility, see Cisco Accessibility Products at the following URL:

http://www.cisco.com/web/about/responsibility/accessibility/products

2Overview

The Cisco 815 integrated services router (see Figure 1) is a small, modular desktop router that provides an integrated cable solution. The Cisco 815 integrated services router communicates over a cable hybrid fiber coaxial (HFC) network for office-to-Internet connectivity or branch-to-branch connectivity. The Cisco cable modem High-Performance WAN interface cards (HWICs) are installed in the router as a fixed configuration for one HWIC full-feature cable modem high-speed interaction, including quality of service (QoS) functionality.

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