Cisco Systems 3631, 2691 Obtaining Technical Assistance, Cisco.com, Technical Assistance Center

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March 2002

Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards

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Contents This document contains the following sections Preventing Electrostatic Discharge Damage Tools and Equipment NeededExternal CompactFlash Slot Location in a Cisco 2691 Router Installing a CompactFlash Memory Card in an External Slot Removing a CompactFlash Memory Card from an External SlotInternal CompactFlash Memory Card Location in a Cisco Compact Flash Memory card Removing a Plug-in CPU/Mainboard Removing the Front Panel from a Cisco 3745 Router Removing the Chassis Cover Removing the CPU/Mainboard from a Cisco 3745 RouterPage Lift cover Slide cover 62483 Removing an Internal CompactFlash Memory Card Installing an Internal CompactFlash Memory Card Reinstalling a Plug-in CPU/MainboardInserting Plug-in CPU/Mainboard into a Cisco 3745 Chassis Reinstalling the Cover on a Cisco Router Chassis. See , , or FigureInsert tabs and slide cover Close cover 62491 Power on the router Safety Information document that accompanied this deviceFormatting Procedures for CompactFlash Memory Cards Formatting ProceduresDetermining the File System on a CompactFlash Memory Card Router#show slot0 allRouter#show flash all Router#show slot0allRouter# show flash all Router# format flash Formatting CompactFlash Memory as a Class C File SystemRouter# erase slot0 File and Directory Procedures Router# copy flashmy-config1 startup-configOperations for Use With Class B Flash File System Copy filesDisplay the contents of a CompactFlash memory card Delete files from CompactFlash memoryRouter# more slot0c3725-i-mz Display file contentRouter# squeeze slot0 Router# copy slot0c3725-i-mz.tmp flash Operations for Use with Class C Flash File SystemFile Operations for Class C Flash File System Router# delete flashc3725-i-mz.tmp Display geometry and format informationRouter# show slot0 filesys Rename a file Router# more flashc3725-i-mz.tmpRouter# mkdir flash/config/test-config Directory Operations for Class C Flash File SystemCreate a new directory Remove a directoryEnter a directory and determine which directory you are Obtaining Documentation World Wide WebDocumentation CD-ROM Ordering DocumentationContacting TAC by Using the Cisco TAC Website Obtaining Technical AssistanceCisco.com Technical Assistance CenterContacting TAC by Telephone
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