Cisco Systems OL-3598-02 manual Obtaining Technical Assistance, Technical Assistance Center

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About This Guide

Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.

Cisco.com

Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to help you with these tasks:

•Streamline business processes and improve productivity

•Resolve technical issues with online support

•Download and test software packages

•Order Cisco learning materials and merchandise

•Register for online skill assessment, training, and certification programs

To obtain customized information and service, you can self-register on Cisco.com at this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Cisco Access Router Manager Installation Guide

 

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Contents Cisco Access Router Manager Installation Guide Cisco Access Router Manager Installation Guide N T E N T S Enabling the Tftp Daemon Creating the tftpboot Directory About This Guide Audience Conventions Related Documentation Ordering Documentation Obtaining DocumentationCisco.com Documentation CD-ROMDocumentation Feedback Technical Assistance Center Obtaining Technical AssistanceCisco TAC Website Xiii Obtaining Additional Publications and InformationXiv Overview Cisco EMF Software Features EM Software Features EM uses Cisco EMF, which requires a license key to operate System RequirementsLicensing Requirements Client Requirements Server RequirementsCisco Router Description Supported ObjectsCisco Router Description Port Foreign Exchange Office FXO Voice/Fax interface card Port Channelized E1/ISDN PRI, unbalancedOne-port Channelized E1/ISDN PRI, unbalanced Port E&M Voice/Fax interface cardClient Installation Server and Client InstallationServer Installation OL-3598-02 Installing the EM Installing the EM involves the following Installation WorkflowMount the remote directory, by entering the following Installing the EM from a Remote CD-ROM DriveRun the install script by entering the following Installing the EMInstall Package Installing the EM To enable access to the device, enter commands as follows Configuring the SystemConfiguring the Device Configuring the system involves the following stepsEnabling Traps on the Device Enter the enable password Enter the followingVerify that the Tftp daemon is enabled by entering Setting Up a Workstation as a Tftp ServerEdit the /etc/inetd.conf file using a text editor such as Reboot the systemModify the permissions by entering the following Output similar to the following appearsUpgrading an Installed EM Upgrade Workflow Upgrading the EM Upgrade Package Press Enter. The upgrade main menu is displayedCisco Access Router Manager Installation Guide OL-3598-02 OL-3598-02 Uninstalling the EM Uninstall Workflow Removing the EM Package Removing Packages Using the cemf install ScriptEnter ? for help or q to quit Removing EM Packages Using the Install ScriptRemoval of package name was successful Removing the EM Package and Associated Packages Select option #2 to remove the associated components At the completion of the uninstall, the following displaysOL-3598-02 Getting Started Checking the Status of the EM Starting a User Session Stopping a User Session Publications and Information, obtaining additional D EObtaining TAC Escalation CenterTAC Website Technical assistance
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