Cisco Systems UC540WFXOK9 manual Basic Call Center Capabilities, Voice Resource Utilization

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Table 6. Voice Messaging Licensing for the Cisco UC 540

Configuration

24-user system

32-user system

Sessions to voicemail and automated attendant Internet Message Access Protocol (IMAP) sessions

Voice Messaging Licenses

65mailboxes*

65mailboxes*

20**

*32 hours of voicemail storage is available by default across all user configurations. Any combination of personal mailboxes and general delivery mailboxes can be used.

**There are 20 simultaneous sessions available between IMAP Client and IMAP server. If all 20 sessions are used up, the remaining session requests will be rejected by the IMAP server. IMAP clients will automatically attempt to establish session with the server once some of the server ports are freed up. This does not limit the number of IMAP clients to 20.

Basic Call Center Capabilities

The Cisco UC 540 supports basic automatic call distribution (BACD) that can help answer outside calls with greetings and menus and allow callers to select the appropriate departments. BACD also provides managed call queues for calls that are waiting to be answered. Table 7 lists the BACD capabilities of the UC 540.

Table 7.

Cisco UC 540 BACD Capabilities

 

 

 

 

Feature

 

Number

 

 

Hunt groups associated with a BACD

10

 

 

Calls allowed in each call queue

30

 

 

Agents (members) for each hunt group

20

 

 

Statistics accumulated for all BACD groups

168 hours

 

 

Hunt groups used with automated attendant

3

 

 

 

In addition to BACD, the Cisco UC 540 integrates with Cisco Unified Contact Center Express (UCCX). UCCX works with up to a maximum of 12 users (agents and supervisor combined) on the UC 540.

Voice Resource Utilization

The Cisco UC 540 includes four digital signal processors (DSPs) that enable digitized voice processing on the platform. The DSP resources available on the platform are used for various unified communications features, namely support of analog and digital VICs, prescheduled or ad hoc voice conference calls, and translation of digitized voice from a less complex codec (such as g711) to a more complex codec (such as g729) - typically used for deployments that use IP trunking (SIP or H.323) for PSTN access or multisite interconnection.

Each DSP can support 16 g711 channels or 8 g729 channels. This enables a total of 64 g711 channels on the Cisco UC 540. Table 8 indicates the DSP resource utilization based on the feature. Tables 9 and 10 show a few deployment scenarios based on the combination of these features.

Table 8. DSP Resource Utilization on the Cisco UC 540

Feature

Support for built-in FXS ports

Support for built-in FXO ports

Support for built-in music on hold (MoH) port

DSP Resource Utilization

4channels

4channels

2channels

© 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

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Contents Reference Guide Page Product Part Numbers Product OverviewInterfaces and Modules Product Part Numbers for the Cisco UCLicensing Feature Licensing for the Cisco UCModular VIC Cards for the Cisco UC Licensing and User Capacity for the Cisco UCVoice Resource Utilization Basic Call Center CapabilitiesVoice Messaging Licensing for the Cisco UC DSP Resource Utilization on the Cisco UCDSP Resources Scenario 1MFT Localization support on UC 500 Series Hardware SpecificationsLocalization Regulatory Compliance for the Cisco UC Physical Specifications for the Cisco UCEnvironmental Specifications for the Cisco UC FXO AS/NZSFXS/DID C78-557768-02 09/11

UC540WFXOK9 specifications

Cisco Systems UC540WFXOK9 is a powerful all-in-one communication solution designed specifically for small to medium-sized businesses (SMBs). This unified communications system combines voice, video, data, and mobility services to enhance productivity and streamline communication channels within the organization.

One of the standout features of the UC540WFXOK9 is its capability to support VoIP (Voice over IP) technology, which allows for cost-effective and high-quality voice communications over the internet. With support for up to 24 IP phones, businesses can expand their communication infrastructure as they grow. The system supports a variety of IP phones, enabling organizations to choose devices that best meet their needs.

The UC540WFXOK9 offers built-in voice mail capabilities, auto-attendants, and call control features. This allows businesses to manage incoming calls efficiently, route them to the appropriate department, and provide callers with quick access to information through automated systems. The system also includes advanced call management features such as call forwarding, conferencing, and caller ID, further enhancing communication efficiency.

In terms of scalability, the UC540WFXOK9 can be upgraded to meet growing needs. It provides flexibility with support for additional features and user extensions, making it a future-proof solution for evolving business requirements. The system can integrate seamlessly with other Cisco products, expanding the capabilities of the organization's network and communication functions.

Another key characteristic of this unified communication solution is its ease of deployment and management. Equipped with Cisco’s intuitive web interface, IT staff can easily configure and manage the system without extensive training. This user-friendly approach reduces administrative burden and allows businesses to focus on core operations rather than technical issues.

Security is a crucial aspect of the UC540WFXOK9, with features like encryption and secure access controls ensuring that sensitive communications remain protected. This is particularly important for businesses that handle confidential information or need to comply with regulatory standards.

Overall, Cisco Systems UC540WFXOK9 stands out as a comprehensive and versatile solution for SMBs. Its robust features, scalability, and secure architecture make it an ideal choice for businesses looking to enhance their communication capabilities while minimizing costs. As organizations continue to navigate the modern digital landscape, integrated communication systems like the UC540WFXOK9 will play a critical role in driving collaboration and operational efficiency.
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