Billion
Chapter 5: Troubleshooting
If the router is not functioning properly, first check this chapter for simple troubleshooting before contacting your service provider or Billion support.
Problems starting up the router
Problem
None of the LEDs are on when you turn on the router.
You have forgotten your router login and/or password.
Corrective Action
Check the connection between the adapter and the router. If the error persists, you may have a hardware problem. In this case you should contact technical support.
Try the default login and password, refer to Chapter 3. If this fails, you can restore your router to its factory settings by holding the Reset button on the back of your router more than 6 seconds.
Problems with the WAN Interface
Problem
Initialization of the PVC connection (“linesync”) failed.
Corrective Action
Ensure that the telephone cable is connected properly from the ADSL port to the wall jack. The ADSL LED on the front panel of the router should be on. Check that your VPI, VCI, encapsulation type and type of multiplexing settings are the same as those provided by your ISP. Reboot the router GE. If you still have problems, you may need to verify these settings with your ISP.
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Chapter 5: Troubleshooting