Submitting a Service Request

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Installing the Traffic Slot Filler Card in the Cisco ONS 15310-CL and Cisco ONS 15310-MA

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15310-CL, 15310-MA specifications

Cisco Systems has established itself as a leader in the networking domain, offering a wide array of solutions to meet the needs of modern businesses. Among its impressive product lineup are the Cisco 15310-CL and 15310-MA routers, designed to provide advanced network performance and reliability.

The Cisco 15310-CL is a versatile platform that primarily serves as a carrier-class router aimed at supporting high-speed data and voice services. It is built to handle the demands of large enterprises and service providers, offering a robust design that ensures maximum uptime and performance. One of its standout features is its modular architecture, which enables users to customize their configurations based on specific application needs. This scalability allows for future expansion without the need for a complete hardware overhaul.

Key technologies integrated into the Cisco 15310-CL include high-density Ethernet interfaces and a comprehensive suite of Layer 2 and Layer 3 protocol support. The device is capable of supporting multiple types of connections, including TDM, ATM, and Ethernet. This flexibility makes it an ideal choice for organizations that require seamless migration between various service types. Moreover, with features such as MPLS (Multiprotocol Label Switching) support and advanced Quality of Service (QoS) mechanisms, the router ensures that critical applications receive the necessary bandwidth and low latency required for optimal performance.

In contrast, the Cisco 15310-MA focuses on access solutions, providing a cost-effective entry point for businesses looking to enhance their network capabilities. It is well-suited for smaller offices or branch locations that need reliable connectivity without the expense and complexity associated with larger systems. The device supports a range of access methods and provides essential features like firewall capabilities, VPN support, and comprehensive security measures to protect sensitive data.

Both models benefit from Cisco's commitment to security and manageability, offering features like enhanced encryption protocols and user authentication mechanisms that help safeguard networks against threats. Additionally, they can be managed through Cisco’s intuitive software tools, simplifying configuration and monitoring tasks for IT administrators.

The Cisco 15310-CL and 15310-MA are ideal solutions for businesses seeking to enhance their network infrastructure, ensuring firms can keep pace with evolving technology demands while maintaining a focus on security and performance. Their combination of advanced features, modular capabilities, and robust support makes them valuable assets in the networking landscape.