Cisco Systems 12404 Cisco Technical Support & Documentation Website, Submitting a Service Request

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Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

 

Cisco 12404 Internet Router Unpacking Instructions

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Contents Cisco 12404 Internet Router Unpacking Instructions Tools and Equipment Unpacking the Cisco 12404 Internet Router ShownUnpacking the Cisco 12404 Internet Router Cisco 12404 Internet Router Secured to Pallet Rear View Cisco 12404 Internet Router Secured to Pallet Front View Removing the Tie-Wrap and Label Remove Repackaging the Cisco 12404 Internet Router Tools and EquipmentRepacking the Router Cisco.com Transporting a Cisco 12000 Series RouterObtaining Documentation Product Documentation DVD Ordering DocumentationDocumentation Feedback Obtaining Technical AssistanceSubmitting a Service Request Cisco Technical Support & Documentation WebsiteDefinitions of Service Request Severity Obtaining Additional Publications and Information Obtaining Additional Publications and Information Obtaining Additional Publications and Information
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