Freecom Internet Service

FREECOM Technologies makes the following service available in the Internet at www.freecom.com

•Online information on technical problems

•Current product information

•Drivers, driver updates and software information

Support hotline

If you have carefully read the manual and, despite having observed all troubleshooting information, still cannot get your FREECOM device to work properly, you can contact our hotlines:

	Hotline		Email
Deutschland & Österreich	+49 (0) 203 768 0950		supportde@freecom.com
France & Belgique (F)	+33 (0) 1 34 04 72 05		supportfr@freecom.com
Nederland & België (N)	+31 (0)	15 888 0110	supportnl@freecom.com
Schweiz (D)	+41 (0) 848 88 99 10		supportde@freecom.com
Suisse (F)	+41 (0)	848 88 77 10	supportfr@freecom.com
United Kingdom & Ireland	+44 (0) 1423 704 715		supportuk@freecom.com

All other countries:

Please apply to your local FREECOM Reseller or email to: supportint@freecom.com

If possible, try to call from a phone near your computer.

Please have the following information ready for your call:

•The serial number from the back of your FREECOM drive and Cable II USB/ Cable II IEEE 1394

•The revision no. of your driver diskette (CD)

•Information located on the power pack

•The version number of your operating system and the software you are having problems with

•A precise description of the error and any error messaged displayed

•The name and model of your computer and any installed hardware

•Can the problem be reproduced every time?

•Has this problem occurred before? If it is a new problem, did you recently change your system configuration?