Troubleshooting and FAQ
The Scratch LIVE software does not recognize the MP 4
It takes five seconds for the software to detect the MP 4. The MP 4 can be unplugged at any time; you do not need to exit Scratch LIVE before disconnecting the MP 4. Use the supplied USB cable, longer lengths are not recommended.
On some Windows machines each USB port is treated separately, so you will need to install the driver separately for each USB port.
The first time I play a new track, it takes a while to load
Scratch LIVE has to read the entire file and create a file index the first time it is loaded. This may take a few seconds for longer files. After the first load, it should load instantly. See Build over- views on page
I have a particular MP3 that won’t play / plays badly / takes a long time to load / crashes the program. What should I do?
The file may be damaged. Please go to the forum at scratch- live.net and notify the support team that you have a bad file. By reporting damaged or corrupt files, you will help the developers to improve Scratch LIVE’s ability to play damaged MP3 files in the future.
My USB only outputs audio for about ten seconds then quits. This is a known XP bug. Included in the Windows Update
SP1 (Service Pack One) download is a fix for the XP USB 1.1 bug. For more information visit www.support.microsoft.com
I want to backup my library and crates or move them to another machine, so where are they stored?
Your database and crates are stored in the folder Home\Mu-
sic\ScratchLIVE on a Mac, and My Documents\My Music\Scratch-
LIVE on a PC. Crates have the file extension .slc. If your library contains tracks that are stored on a drive other than your boot drive, a hidden folder called .scratchLIVE will be created in the root of that drive, and a separate database will be made in this folder. If it is a removable drive, the tracks will only appear in your library when the drive is connected.
Why do none of the songs I have imported from iTunes show up in Scratch LIVE?
iTunes’ default encoder is set to AAC, which Scratch LIVE currently does not support. You need to
To change the default encoding preferences in iTunes, go to
Preferences > Importing. Change the “import using” option to a
supported file type and click OK.
To
MP 4 Block Diagrams
CUE A
CUE A LEFT
CUE B
CUE B LEFT
MASTER LEFT
PAN LEVEL PHONES
CUE A RIGHT
CUE B RIGHT
MASTER RIGHT
EEPROMRST | +5 USB |
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USB JACK
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| 1 | Vbus |
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| 2 |
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| D- |
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| TUSB3200 | 3 |
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| D+ |
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| 4 |
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| GND |
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| 5 | 6 |
| 8 |
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| ISOLATION |
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| 2 | 3 |
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A LEFT |
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B LEFT |
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MST REC LEFT |
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MIC | DUAL 1 of 4 |
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| MUX | ADC |
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A RIGHT |
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B RIGHT |
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MST REC RIGHT |
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| USB 1L |
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| DAC |
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| USB 1R |
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| USB 2L |
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| DAC |
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USB 2R