Troubleshooting, Frequently Asked Questions FAQ

9Troubleshooting

Frequently Asked Questions (FAQ)

The image is blurred:

Read the How to adjust the screen resolution section, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

How do you use a VGA extension cable?

Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by working through the instructions in the How to adjust the screen refresh rate section It is normal for blurring to occur due to conduction losses in extension cables. You can minimize these losses by using an extension cable with better conduction quality or with a built-in booster.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the How to adjust the screen resolution section. Select the native resolution.

Pixel errors can be seen:

One of several pixels are permanently black, one or more pixels are permanently white, one or more pixels are permanently red, green, blue or another color.

•Clean the LCD screen.

•Cycle power on-off.

•These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology.

The image has a faulty coloration:

It has a yellow, blue or pink appearance.

On the monitor, press “Enter” key and presstor ukey to move to the “Recall” icon and press “Enter” key to enter “Recall” sub menu. Presstor ukey to select “Color Recall” and select “Yes” in “Color Recall” sub menu, then press “Enter” key to recall to factory settings. If the image is still not correct and the OSD also has faulty coloration, this means one of the three primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

No image can be seen:

Is the prompt on the display illuminated in green?

If the LED is illuminated in green and there is a message “Out of Range” on the screen, this means you are using a display mode that this monitor does not support, please change the setting to one of the supported mode. Please read “Supported operating modes” section.

Is the prompt on the display illuminated in orange?

If the LED is illuminated in orange, the power management mode is active. Press any button on the computer keyboard or move the mouse. If that does not help, check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

Is the prompt on the display not illuminated at all?

Check the power supply mains socket, the external power supply and the mains switch.

Troubleshooting 33

FP231W specifications

The BenQ FP231W is a versatile 23-inch widescreen LCD monitor that combines impressive performance with advanced features, making it a popular choice for professionals and casual users alike. Launched to cater to the growing demand for larger display space, the FP231W stands out with its 16:9 aspect ratio, perfect for multimedia content, gaming, and multi-tasking.

One of the standout features of the FP231W is its vibrant display quality. With a native resolution of 1920x1080 pixels, it delivers full HD visuals that bring images and videos to life. The monitor boasts a high contrast ratio and wide viewing angles that enhance the overall visual experience, ensuring consistent color and brightness whether viewed from the front or the side. Additionally, its 6ms response time minimizes motion blur, making it ideal for gaming and fast-paced video playback.

The monitor incorporates BenQ's proprietary Senseye technology, which optimizes visual performance by adjusting contrast, brightness, and color based on the content being displayed. This feature ensures that users enjoy rich, vivid colors and sharp details across various applications, whether working on spreadsheets, editing graphics, or watching movies.

Ergonomically designed, the FP231W offers tilt and height adjustment, providing users with customizable viewing angles for enhanced comfort during extended use. The sleek design and slim profile make it suitable for different workspace environments, from home offices to professional setups.

Connectivity options on the FP231W are comprehensive, including VGA, DVI, and HDMI ports, enabling seamless integration with various devices, such as PCs, laptops, and gaming consoles. This versatility makes it an excellent choice for users who require multiple devices for their tasks.

In addition to these features, the monitor is designed with energy efficiency in mind, complying with energy-saving standards that help reduce power consumption without compromising performance. This environmentally conscious design aligns with BenQ's commitment to sustainability.

The BenQ FP231W is a well-rounded monitor that excels in delivering quality visuals, ergonomic flexibility, and versatile connectivity. Whether for work or play, it matches the demands of modern users, making it a solid choice for anyone looking for a reliable and high-performing display.