Troubleshooting

14 . Click the Driver Details button to view detailed driver information. The Driver File Details dialog box opens (figure 19).

15 . Driver File Details dialog box displays the following information:

•Provider

•File version

•Copyright

•Digital Signer (Windows XP only)

This is the version of the installed software Indicates whether Microsoft has approved this version.

16. Click Cancel to close the dialog.

Figure 19 - Windows XP/2000 USB serial port, Driver

This section lists some common problems and their causes. If the information below does not provide a solution, then contact technical support.

Note: Any unauthorized repairs or modifications will void the adapter's warranty.

Problem	Cause	Solution

The USB-to-Serial	The cables are not	1. Check all cables to make sure that they are
adapter cannot	connected correctly.	connected correctly.
communicate with other		2. Make sure that each cable is securely
equipment.		attached.

	The device driver is	1. Double check the Device Manager per the
	not installed.	instructions in Using Device Manager to
		ensure that drivers are installed correctly and
		that all devices are working properly.
		2. Try uninstalling the USB adapter from the
		Device Manager window and then repeat the
		hardware installation instructions.

	The USB port is faulty.	If possible, connect a known good USB device
		to the PC or hub connector and see if it
		operates properly.