Philips NP3700/12 Troubleshooting, Cannot hear any sound or the sound is poor, what do I do?

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12 Troubleshooting

I cannot hear any sound or the sound is poor, what do I do?

Press + VOL - to increase the volume. Press the MUTE button again to reactivate the sound output.

Is there a maximum distance of transmission between a wireless router and NP3700 for effective streaming?

Yes. The maximum distance of Wi-Fi transmission is 250m measured in open spaces. However, in a home environment, where solid obstacles such as walls and doors are present, the effective transmission distance is reduced to 50-100m. Reposition the devices if you experience transmission problems.

I have not received any registration email from ConsumerCare@Philips.com.

Check that the email address that is entered in the user registration section is valid and spelled correctly.

Check that the PC has an active Internet connection.

The Internet server may be busy, try again later.

Check if the email was redirected to the spam folder.

How do I avoid Wi-Fi interferences from other devices that operate in the same (2.4GHz) frequency spectrum, such as Dect phones or bluetooth devices?

Move NP3700 at least 3m away from such devices.

Use a WEP/WPA encryption key when you create the wireless connection your PC / home network.

Change the operating channel on the interfering devices.

Turn the devices in different directions to minimize interference.

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Contents Register your product and get support at NP3700/12 Contents Register NP3700 with Philips CleaningKeep this product away from direct SafetyHearing Safety Listen at a moderate volume Environmental noticesRecycling Information about the use of batteries Introduction Your NP3700What’s in the box Congratulations on your purchase,Mm headphone jack Socket for the AC power adapter LCD display Wi-Fi antennaOverview Front and rear viewPress to navigate through menus LIBRARY/INTERNET Radio mode Remote controlDocking Supported media on the connected iPod/iPhone Current alphabet/numberSelect sound settings Starts with the selected alphabetMute/unmute sound Touch screen Home screenNP3700 is equipped with a touch screen Play screen To enter text and symbols, you canText entry Button14 EN Prepare Install batteries into the remote controlConnect external audio devices Connect an iPod / iPhone dockConnect NP3700 to the power supply Connect power supplyFirst-time setup Connect to home Wi-Fi/ wired network Connect wirelesslyConnect through an Ethernet cable Successfully Wireless connection One-touch Wi- Fi Protected Setup WPSWEP key Get the IP address of the router Wireless connection Enter IP address manually255.255.255.000 Press / repeatedly to select the entry locationWired connection Wireless WiFi Wired EthernetWired connection Enter IP address manually Stream from a UPnP server If NP3700 is turned on or switched to active standbyLibrary on a UPnP server Or, press Favorite when listening to a songStream from a UPnP server To stop play, pressPlay Internet radio stations Tune to Internet radio stations Store preset stationsEdit favorite stations Select the desired station to start playManage Internet radio online NP3700 Internet» The station is marked as favorite To change the order of favorite stations ListClick Prioritize Manually add stations online Stream from online music servicesSearch for music Alphanumeric searchQuickjump Release / when you reach the desired Letter SuperscrollSelected alphabet Press and hold / to start Superscroll MCi8080 Multiroom MusicPlay from an external audio device Play from an external audio device AUXSettings Sound settingsPlay modes Display settings Slideshow settingsAlbum art Clock settings AlarmClicker sound Sleep timer Use the alarmDate and time Setup network Network settingsManual setting Turn on the unit, if necessary Device nameDemo mode Check for software upgradesRestore factory settings Location and time zoneRegister NP3700 Register NP3700 with PhilipsRegister on the web site Register on the deviceCheck registration information Unregister NP3700Cleaning MaintenanceThis chapter tells you how to care for NP3700 Clean NP3700 only with a soft dry clothTechnical data Kbps CBR / VBR Decoding capabilities32 192 kbps CBR / VBR 16 320 kbps CBR / VBRCannot hear any sound or the sound is poor, what do I do? TroubleshootingContact information OnlyBulgaria 8001154424 Canada Chile 600 744 5477 Streamium terms and conditions Changes in Features Software END User License Agreement Page Page Koninklijke Philips Electronics N.V All rights reserved