Tripp Lite B064-032-02-IP Panel Array Mode Troubleshooting, AP Java Client Troubleshooting

Page 69

Appendix

Panel Array Mode Troubleshooting

Problem

Action

 

 

The video resolution is of low quality.

The video quality decreases as you decrease the number of panels. Increase the number of panels that

 

are displayed to improve video.

 

 

When multiple remote users are logged

The first user to invoke Panel Array Mode should set it to display at least four panels.

in, some of them only receive a partial

 

image.

 

AP Java Client Troubleshooting

For mouse synchronization problems, see Manual Mouse Synchronization on page 23. For connection and operation problems, see the table below:

Problem

Action

 

 

The AP Java Client won’t connect to the

• Java Runtime Environment 6, Update 3 or higher must be installed on your computer.

B064-Series KVM Switch.

• If a login string has been set, make sure to include the forward slash and correct string (see Login

 

 

String on page 43) when you specify the B064-Series KVM Switch’s IP address.

 

• Try closing the Java client and opening it again.

 

 

Pressing the Windows

Java doesn’t support the Windows Menu key.

Menu key has no effect.

 

 

 

Java Client performance deteriorates.

Exit the program and start again.

 

 

National language characters do not

You must set the appropriate keyboard language in the Access tab of the OSD Port Access Notebook.

appear.

(See page 33 for details)

 

 

The Log Server Troubleshooting

Problem

Action

 

 

The Log Server program does not run.

The Log Server requires the Microsoft Jet OLEDB 4.0 driver in order to access the database. This driver

 

is automatically installed with Windows ME, 2000 and XP. For Windows 98 or NT, you will have to go to

 

the Microsoft download site:

 

http://www.microsoft.com/data/download.htm to retrieve the driver file: MDAC 2.7 RTM Refresh

 

(2.70.9001.0)

 

Since this driver is used in Windows Office Suite, an alternate method of obtaining it is to install

 

Windows Office Suite. Once the driver file or Suite has been installed, the Log Server will run.

 

 

Sun Systems Troubleshooting

Problem

Action

 

 

Video display problems with HD15

• The display resolution should be set to 1024 x 768 @ 60Hz:

interface systems (e.g. Sun Blade 1000

Under Text Mode go to OK mode and issue the following commands:

servers).*

setenv output-device screen:r1024x768x60 reset-all

 

 

Under XWindow:

 

1. Open a console and issue the following command: m64config -res 1024x768x60

 

2. Log out

 

3. Log in

 

 

Video display problems with

• The display resolution should be set to 1024 x 768 @ 60Hz:

13W3 interface systems.

Under Text Mode go to OK mode and issue the following commands:

(e.g. Sun Ultra servers)*

setenv output-device screen:r1024x768x60 reset-all

 

Under XWindow:

1.Open a console and issue the following command: ffbconfig -res 1024x768x60

2.Log out

3.Log in

The local and remote mouse pointers do (See Manual Mouse Synchronization on page 23) not sync.

* These solutions work for most common Sun VGA cards. If using them fails to resolve the problem, consult the Sun VGA card’s manual.

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Contents Models NetDirector Cat5 IP KVM SwitchesTable of Contents Specifications Introduction FeaturesOverview Model User Support KVM PortsConnected Computer/Servers Remote Console ComputersVideo Server Interface Units SIUsComponents BrowsersFront View Browser VersionRear View Before You Begin General Safety Instructions Hardware SetupRack Mounting Safety Instructions Single Station InstallationStacking Rack MountingTwo Stage Installations Single Stage Installations Powering Off and RestartingTwo Stage Installations Hot PluggingFirst Time Setup Super Administrator SetupNetwork Setup IP Address Determination Local ConsoleNIC Settings Changing the Super Administrator Login Moving OnAP Windows Client Accessing the B064-Series KVM Switch Local Console LoginBrowser Login Series KVM Switch AP Windows Client LoginConnection Screen File MenuTools Menu AP Java Client LoginOSD Main OSD MainOSD Icon Bar Icon DescriptionControl Panel Hotkey SetupVideo Options Action Description Default Hotkey CommandAction Description Gamma AdjustmentButton Bar Message BoardUser List Panel Compose PanelOn-Screen Keyboard Mouse Sync ModeMouse Pointer Type Manual Mouse SynchronizationWindows XP / Windows Server WindowsWindows ME Windows NT / Windows 98 / WindowsPort Selection Panel Port AccessAccess Type Description Port ConfigurationLocation where you want to save the file and click Save Port Selection ListPort Properties TimeoutField Description Share port. See The Message Board on page 22 for detailsInformation and Configuration Notebook Panel Array ModeScan FilterFavorites Adding a FavoriteModifying a Favorite Setting Description User SettingsLog Scan DurationAccess SessionsFrom the Start date/time to the End date/time are displayed Main Panel Computers/Servers Main Panel SwitchesProperties Panel Status PanelUser Management User Management MainUsers Adding Users Permission Assign access rights for portPermissions Mouse response time in low bandwidth situationsUsers Deleting Users Users Modifying UsersGroups Groups Creating GroupsGroups Modifying Groups Groups Deleting GroupsAssigning Users to Groups Removing Users From a Group via the User’s Notebook Assigning Users to a Group via the User’s NotebookRemoving Users From a Group via the Group’s Notebook Assigning Users to a Group via the Group’s NotebookDevice Assignment Name AccessAssigning Device Permissions FiltersMain Device ManagementGeneral NetworkRedundant NIC IP InstallerIP Address DNS ServerFiltering SecurityIP Filtering To delete an IP filterWorking Mode Login FailuresMAC Filtering CustomizationAttribute Description MiscellaneousAccess Ports ServicePort number for a browser login. The default is Port number for a secure browser login. The default isLdap / Ldaps Authentication and Authorization Settings Radius SettingsLdap Configuration Active Directory Character MeaningInstall the Windows 2003 Support Tools Extend and Update the Active Directory SchemaInstall the Active Directory Schema Snap-in Create a Start Menu Shortcut EntryExtend the Object Class With the New Attribute User Value Meaning Click Edit to bring up the String Attribute EditorOpenLDAP Server OpenLDAP Server InstallationCustomizing the OpenLDAP Schema OpenLDAP Server ConfigurationStarting the OpenLDAP Server Ldap DIT Design and Ldif FileDIT Creation Using the New SchemaTime Zone Date/TimeDate Network TimeConnection Setup Example Windows XP Main Screen MaintenanceFirmware File OptionsUpgrading the KVM Switch Firmware Upgrading the FirmwareUpgrading the Server Interface Unit Firmware B064-Series KVM switch Firmware Upgrade Recovery Server Interface Unit Firmware Upgrade RecoveryDownload OSD Toolbar Port OperationPanel Array Toolbar Pausing Auto Scan Setting the Scan IntervalMultiuser Operation Auto ScanningHotkey Action Skip ModeLog Server InstallationStarting Up Menu BarEdit ConfigureDelete EventsSearch MaintenanceHelp ContentsAbout Log Server Log Server Main Screen OverviewEvent Panel List PanelRecording They will not be able to communicateAdministration Troubleshooting General Operation TroubleshootingAP Windows Client Troubleshooting Problem ActionAP Java Client Troubleshooting Panel Array Mode TroubleshootingLog Server Troubleshooting Sun Systems TroubleshootingOSD Factory Default Settings SpecificationsYear Limited Warranty 200811137

B064-032-02-IP, B064-016-02-IP, B064-032-04-IP specifications

Tripp Lite is renowned for its high-quality connectivity solutions, and their line of IP-based KVM switches, including models B064-032-04-IP, B064-016-02-IP, and B064-032-02-IP, showcases exceptional features designed for professional environments. These devices are specifically engineered to facilitate seamless control and management of multiple servers or computers through a single console.

The Tripp Lite B064-032-04-IP provides comprehensive KVM switching capabilities, supporting up to 32 servers over IP. This model is perfect for large data centers or IT environments where remote access to multiple systems is necessary. It features a user-friendly web interface that simplifies management, allowing administrators to switch between and control connected systems with ease. Additionally, it includes robust security measures, such as HTTPS and SSH protocols, ensuring that unauthorized access is prevented.

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The B064-032-02-IP strikes a balance between the two, supporting 32 devices while maintaining a streamlined design. This model is particularly appealing for small to midsize organizations that require flexibility to grow without unnecessary complexity.

All three models are compatible with various operating systems and provide multiple connectivity options, including VGA and HDMI, to cater to diverse setups. They also support high-definition video resolutions, ensuring that users experience clear, crisp visuals.

In terms of reliability, these KVM switches are crafted using advanced components and adhere to stringent quality standards, enabling them to perform efficiently in demanding environments. With features like hot-plugging capability, users can add or remove servers without shutting down, ensuring minimal disruption to operations.

Collectively, the Tripp Lite B064 models offer a powerful and flexible solution for managing computers and servers in various settings, combining technology, security, and ease of use to meet the needs of modern IT infrastructures.