Warranty and Return Information

WARRANTY

Pelco will repair or replace, without charge, any merchandise proved defec- tive in material or workmanship for a period of one year after the date of shipment. Exceptions to this warranty are as noted below:

•Three years on Genex™ Series (multiplexers, server, and keyboard).

•Two years on all standard motorized and fixed focal length lenses.

•Two years on Esprit™, Legacy®, Intercept®, PV1000 Series, CM6700/ CM8500/CM9500/CM9750/CM9760 Matrix, Spectra®, DF5 Series and DF8 Fixed Dome products.

•Two years on WW5700 series window wiper (excluding wiper blades).

•Two years on cameras.

•Six months on all pan and tilts, scanners or preset lenses used in continuous motion applications (that is, preset scan, tour and auto scan modes).

Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis, California. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this war- ranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Pelco’s liability for any claim, whether based on breach of contract, negligence, in- fringement of any rights of any party or product liability, relating to the Prod- ucts shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any special, incidental or consequential damages (including loss of use, loss of profit and claims of third parties) how- ever caused, whether by the negligence of Pelco or otherwise.

The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must contact Pelco at (800) 289- 9100 or (559) 292-1981 to obtain a Repair Authorization number (RA), and provide the following information:

1.Model and serial number

2.Date of shipment, P.O. number, Sales Order number, or Pelco invoice number

3.Details of the defect or problem

If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions stated above, please include a written expla- nation with the product when returned.

Ship freight prepaid to: Pelco

300 West Pontiac Way

Clovis, CA 93612-5699

Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.

RETURNS

In order to expedite parts returned to the factory for repair or credit, please call the factory at (800) 289-9100 or (559) 292-1981 to obtain an authoriza- tion number (CA number if returned for credit, and RA number if returned for repair). Goods returned for repair or credit should be clearly identified with the assigned CA/RA number and freight should be prepaid. All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.

Ship freight prepaid to: Pelco

300 West Pontiac Way

Clovis, CA 93612-5699

REVISION HISTORY

Manual #	Date	Comments
C1503M	11/99	Original version.

® Pelco, the Pelco logo, and System 9760 are registered trademarks of Pelco.

40	Pelco Manual C1503M (11/99)