Sun Microsystems 5000, 4000, 6000 manual Defective Disk Drive, 6Diagnosing Disk Drive Problems

Page 181

10

10.6

Defective Disk Drive

 

 

Begin

 

INDICATION

TEST/PROCEDURE

REFERENCE

 

 

System error message or

 

 

 

 

device code identifies a

 

 

 

 

specific fault

 

 

 

 

 

Check /var/adm/messages

 

 

 

 

 

 

 

 

Halt access to device and power

Internal drives: Chapter 6, “Clock

 

 

 

down the device or tray.

Board. “

 

 

 

Set ID code (if used) on

Tray: see tray service manual.

 

 

 

replacement device before

Refer to drive or tray documentation for

 

 

 

installing.

ID code.

 

 

 

If replaced unit is SPARCstorage

Refer to SPARCstorage Array

 

 

 

Array disk tray or the tray

documentation.

 

 

 

controller board, reset

 

 

 

Device not identified or

world-wide name (WWN).

 

 

 

intermittent problem

 

 

Run SunVTS.

For SCSI device, use OpenBoot probe-scsi-all.

Check cable connection.

If replaced unit is SPARCstorage Array disk tray or the tray controller board, reset world-wide name (WWN)

Refer to SunVTS User’s Guide.

End

Figure 10-6Diagnosing Disk Drive Problems

Flow Diagrams for Troubleshooting

10-7

Image 181
Contents Network Is the Computer Ultra Enterprise 6000/5000/4000 Systems ManualPlease Recycle Contents O Boards and Components Clock Board Part 3-Troubleshooting Part 4-Service Information Part 5-Appendixes Scsi Devices Functional DescriptionUltra Enterprise 6000/5000/4000 Systems Manual-November Enterprise 6000/5000 Systems Enterprise 4000 System Xii Figures 14 Ejecting a Simm PCM Diagnosing AC/DC Power Problems 10-2 Figure B-1 Enterprise System Logical Organization Figure E-14 Removing the 200/240V Fan Tray Assembly Figure G-8 SBus I/O Board Connector Locations Ultra Enterprise 6000/5000/4000 Systems Manual-November Tables Xxii Tables Xxiii Xxiv How This Book Is Organized PrefaceUnix Commands Shell Prompts Typographic ConventionsApplication Title Part Number Related DocumentsSun Welcomes Your Comments Ordering Sun DocumentsXxx Preface Xxxi Xxxii Part 1- Product Description Page Product Overview Standard FeaturesUltra Enterprise 6000/5000/4000 Systems Manual-November With panels Without panels With rear screen Without rear screen Basic Definitions Server Orientation Option Enterprise Enterprise 5000/4000 Comments Internal OptionsUltra Enterprise 6000/5000/4000 Systems Manual-November Safety Precautions Safety Precautions and Tools RequirementsProblem Precaution SymbolsOFF Marking Tools RequiredPart 2- System Components Page CPU/Memory Boards Components Handling Boards and Assemblies 1Filler Panel Enterprise 5000/4000 Only Filler Panels and Load Boards2Load Board Enterprise 6000 Systems Only Hot-Plug FeatureCPU/Memory Boards Removing a Board Removing a Board from a Powered On SystemUnlockedLocked 5CPU/Memory Board Removing a Board from a Nonpowered On SystemBoard Slot Selection Installing a BoardSlot # 0 2 4 6 Front View Rear View 7Enterprise 5000/4000 Board Locations Cooling and Power IssuesSee Figure Powered or NonPowered On SystemSee Figure UltraSPARC Modules Handling PrecautionsRemoving a Module 10Ultra Sparc Module Connector DetailPlace the module in an antistatic bag 11UltraSPARC Module Removal and ReplacementInstalling a Module Tighten to 6 inch-pounds in the same tightening sequence 12Tightening Compression Connector Screws13Layout of CPU/Memory Board Memory Modules SIMMsRemoving a Memory Module Requirements Installing a Memory ModuleMaximizing Performance InstallationAlign the Simm with the slot Notch alignment 16Installing a Simm Boards and Components Handling Boards and Assemblies Boards and Components 2Load Board Enterprise 6000 System Only Scsi TerminationI/O Boards Tpe-link-test? Variable SOC SOC TPE Scsi UPA Removing a Board See -9 for positioning of extraction levers SBus I/O board Graphics I/O board Installing a Board Slot # 0 2 4 6 11Enterprise 5000/4000 Board Locations 12Board Replacement See Figure SBus Cards SBus SBus I/O board Graphics I/O board Removing an SBus Card Plastic Standoffs15Removing or Installing an SBus Card 16SBus Card Rear Panel with Adapter Preparing to Install an SBus CardRemove the black plastic card retainer shipped with the card Link Integrity TestJ0302 20Disabling and Enabling the Link Integrity Test Installing an SBus CardGraphics UPA Cards 21Graphics UPA Card Connector LocationRemoving a Graphics UPA Card 22Removing or Installing a Graphics UPA Card Remove the adapter bracket from the rear panel of the card Installing a Graphics UPA CardRemoving a Fibre Card Fibre CardsFiber Graphics I/O board SBus I/O board 24Removing or Installing a Fibre Card Installing a Fibre Card See -24 on Ultra Enterprise 6000/5000/4000 Systems Manual-November Disk Boards and Components Handling Boards and Assemblies Disk Boards and Components Scsi Termination Disk Boards Removing a Board See -5 for positioning of extraction levers See -5 on 6Enterprise 5000/4000 Board Locations Cooling and Power Issues 7Board Replacement See -4 on Disk Drives Cabling Issues for Enterprise 6000 SystemsRemoving a Disk Drive Remove the disk drive from its protective packaging Installing a Disk DriveTerminate the Scsi out connector, if necessary Ultra Enterprise 6000/5000/4000 Systems Manual-November Clock Board Jtag Handling Boards and Assemblies Clock BoardJtag ConsoleBus Reset logicClocks Removing a Clock Board 2Standalone Clock Board Installing a Clock BoardUse the extraction levers to seat the board 3Clock Board Slot Location System Rear View Power Supplies Voltage Supply Use Distribution Peripheral Power SupplyReplacing a Peripheral Power Supply Troubleshooting a Peripheral Power SupplySee -3 and Figure Pull out the power supply Use the extraction levers to seat the power supply Slide the power supply toward the centerplaneBe sure the green LED is lit Power/Cooling Module PCMPower Requirements + peripheral supply1 11-12 13-14 15-16 Cooling RequirementsReplacing a PCM Troubleshooting a PCMOrientation for installation See -8 and Figure 9Replacing the PCM in the Enterprise 4000 System Check to be sure the green LED is lit Use the extraction lever to seat the power supplyUltra Enterprise 6000/5000/4000 Systems Manual-November Internal Scsi and Storage Devices CD-ROM TapeCD-ROM Tape and CD-ROM Drives Use and MaintenanceRemove the panel and set it aside Remove the top panelProceed to step Internal Scsi and Storage Devices 6Front Panel Bezel Notch Multi-Tape Tray and SPARCstorage Library Removing and Installing a Disk DriveExternal Disk Drives Troubleshooting Overview Flow Diagrams for Troubleshooting Part 3- TroubleshootingPage Using a Terminal Troubleshooting OverviewPower on the terminal Set up the terminal Turn the keyswitch to the diagnostic position Hardware IndicatorsClock Board LEDs System Front Panel LEDs3 CPU/Memory and I/O Board LEDs 2Board Status LED Codes Peripheral Power Supply Power SuppliesPower/Cooling Modules PCMs Disk Board LEDsGreen Yellow Condition Disk Tray IndicatorsError Messages Diagnosing ProblemsBasic Definitions for the Card Cage History Log Option SunVTSRunning prtdiag Show-devs Command Post and OpenBootSolstice SyMON Reference Documents for POST/OpenBootDescription of the Problem Specific Problems and SolutionsFailure of Network Communications Determining the Device Names of the I/O BoardsSolution Resetting and Power Cycling the System from a Remote Console Ultra Enterprise 6000/5000/4000 Systems Manual-November Flow Diagrams for Troubleshooting Indication TEST/PROCEDURE Reference No AC or DC Power2Diagnosing Operating System Problems 10.2 System Cannot BootCPU/Memory boards are hot-pluggable Defective CPU/Memory BoardInterface boards are hot-pluggable in many instances Defective I/O Interface BoardDisk board is hot-pluggable Defective Disk Board10.6 Defective Disk Drive 6Diagnosing Disk Drive Problems7Diagnosing Power Supply Problems Defective Power SuppliesDefective Clock Board Replace peripheral power supply End10-10 Safety and Tools Powering Off and On Preparing for Service Part 4- Service InformationPage Safety and Tools 11-2 Safety and Tools 11-3 Earth ground System PrecautionsFrame or chassis ground Safety and Tools 11-5 11-6 Powering Off the System Powering Off and On12Enterprise 6000/5000 Cabinet Systems Standby Enterprise 4000 System 2AC Power Switch Cabinet Server3Keyswitch Standby Position Standalone Server Turn the AC power switch on the system rear off. See FigureRemoving the External Cables 4AC Power Switch and Power Receptacle Standalone Server5Rear Screen and Kick Panel Disconnect each cable from the I/O boards carefullyRestarting the System Turn the key switch to Power on position6Local/Remote Switch Watch the terminal screen for any Post error messagesCPU 8Front Panel Status LEDs Cabinet Server Reading Boot MessagesPost 12-12 Servicing Hot-Pluggable Components Preparing for ServiceOuter Cover Reference Guide Internal Access Enterprise 6000/5000 SystemsTop Front Bezel CD-ROM/Tape Device DoorPress gently to engage the clasp Remove the bezel. Set the bezel aside1Removing the Front Bezel Front Panels Hinged DoorTo remove the hinged door 3Removing the Rear Screen Panel Rear Screen Panel4Removing the Side Panels Side PanelsFan Tray Fan tray Fan tray screen Loosen the two screws. See Figure Kick Panel7Stabilizer Bar and Levelling Pads Stabilizer BarTop Bezel Internal Access Enterprise 4000 SystemScsi Tray Powering On the System13-14 Part 5- Appendixes Page Physical Specifications SpecificationsTable A-3Cabinet Server Shipping Specifications Parameter Value Electrical SpecificationsOperating Nonoperating Environmental RequirementsSystem Overview Functional DescriptionBoard Types Board SBus Enterprise 6000 Server System PackagingEnterprise 5000 Server Figure B-3Enterprise 5000 Server Enterprise 4000 Standalone ServerSoftware Board Hot-Plug ProceduresFigure B-5CPU/Memory Board CPU/Memory BoardSystem Master Board CPU ModulesSIMMs Slot LocationsFigure B-6SIMM Slot Locations Simm SelectionFigure B-7SBus I/O Board Figure B-8Graphics I/O Board Power/Cooling Modules PCMs Power SuppliesNetwork Interfaces Disk BoardFigure B-9Peripheral Power Supply Peripheral Power SupplyFigure B-10 Clock Board CD-ROM/Tape Tray Disk TraysUltra Enterprise 6000/5000/4000 Systems Manual-November Scsi Tray Target IDs Scsi DevicesDisk Board Target IDs Location Internal Length Comments Scsi Cable LengthCard Cage Rules for System Configuration1 CPU/Memory Boards 2 I/O BoardsDisk Board Power Supplies and Fan CoolingMaximum CPU Modules SBus ModulesFiller Panels and Load Boards Memory Modules Disk Drive Trays Connecting CablesCD-ROM/Tape Drive Tray ScsiVideo Interface FRU List Items Part Number Non-Chassis Field Replaceable Units FRUsTo remove the fan tray assembly System Cabinet Fan Tray AssemblyEnterprise 6000/5000 Systems To remove the fan tray screenTo replace the fan tray assembly Completely power off the Enterprise system To remove the AC input cable assemblyTo replace the fan tray screen Figure E-2Opening the Power Connector Cover To replace the AC input cable assemblyTo remove the power sequencer Universal System Cabinet Power SequencerTo replace the power sequencer CD Tray Power and Data Cable AssembliesTo remove the cable assembly Remove the fan tray shelf cover Remove the side panel closest to the key switch assemblySee Figure E-5 To replace the cable assembly To remove the key switch assembly Key Switch AssemblyReplace the fan tray shelf cover Replace the side panelUltra Enterprise 6000/5000/4000 Systems Manual-November Non-Chassis Field Replaceable Units FRUs Ultra Enterprise 6000/5000/4000 Systems Manual-November See Figure E-10 Ultra Enterprise 6000/5000/4000 Systems Manual-November Gently remove the key switch assembly from the cabinet To replace the key switch assemblyTo remove the Scsi adapter assembly Scsi Tape Adapter PCS AssemblyReplace the side panel closest to the key switch assembly To replace the Scsi adapter assembly To remove the key switch adapter assembly Key Switch Adapter AssemblyTo replace the key switch adapter assembly Completely power off the Enterprise 6000 systemLocate the fan tray assembly at the back of the system Fan Tray Assembly, 200/240VFigure E-14Removing the 200/240V Fan Tray Assembly Carefully insert the fan tray assembly into the cabinetCenterplane Remove all the boards and power suppliesTo remove the centerplane Remove the front bezel, hinged door and rear screen panelLift the centerplane out and set it aside To replace the centerplanePlace the centerplane in the front chassis Replace all the boards and power supplies Locate the fan tray assembly at the rear of the system Fan Tray Assembly, 100V/240VEnterprise 4000 System To replace the fan tray assembly Use the extraction lever to seat the fan tray assembly Figure E-16Removing the Top Bezel Gently insert the key switch assembly in the enclosure Lower the top bezel Replace the system key Power on the Enterprise systemRemove the top bezel Figure E-18Removing the Scsi tray Replace the Scsi tray Replace the top bezel Illustrated Parts Breakdown IPB Table F-1List of Replaceable Components 1 General Category Description Part Number Table F-1List of Replaceable Components 3 Key Description Part Number PCM Table F-3Enterprise 6000 System, Rear View Key Description Part Number Table F-4SCSI Tape Adapter PCS Assembly Key Description Part Number SunCD 370-2203 Cable not shown Table F-8Fan Tray Assembly Table F-9Centerplane Assembly Table F-11 Table F-12CPU/Memory Board Key Description Part Number SBus I/O board assembly 501-2977 Table F-14Graphics I/O Board Assembly Key Description Part Number Clock board assembly 501-2975 Key Description Part Number Disk board assembly 501-3113 Key Description Part Number Load board assembly 501-3142 Under top panel Table F-19Enterprise 4000 System, Rear View Table F-20Key Switch Tray Table F-22Centerplane Assembly Key Description Part Number Pin terminator 150-2267 Ultra Enterprise 6000/5000/4000 Systems Manual-November Connectors Figure G-1CPU/Memory Board Connector Locations Centerplane ConnectorFigure G-2CPU/Memory Board Centerplane Connector Location CPU Module ConnectorsFigure G-4CPU Module 0 Connector 144 Pin Location I/O Board Figure G-6CPU Module 0 Connector 288 Pin LocationMII Figure G-12 SBus ConnectorsFigure G-12I/O Board SBus 2 Connector Locations UPA Connector LocationMII Connector Ethernet Connector TPEFigure G-17I/O Board Fiber 1 Interface Connector Locations Fiber Interface ConnectorsFigure G-18I/O Board Scsi Connector Locations Scsi ConnectorFigure G-20Disk Board Centerplane Connector Location Scsi In ConnectorFigure G-22Disk Board Scsi Out Connector Location Lower Scsi Out ConnectorFigure G-24Clock Board Centerplane Connector Location Serial Port ConnectorsFigure G-26Serial Port a and B Connector Pinouts Keyboard and Mouse ConnectorFigure G-28Keyboard and Mouse Connector Pinouts CD-ROM IndexScsi Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Reader Comment Card
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4000, 5000, 6000 specifications

Sun Microsystems, a pivotal player in the computing industry during the late 20th and early 21st centuries, was renowned for its innovative hardware and software solutions. Among its notable offerings were the Sun-6000, Sun-5000, and Sun-4000 series, powerful workstations and servers designed for a range of enterprise-level applications.

The Sun-6000 series, introduced in the early 1990s, marked a significant advancement in computing performance. These systems were built on the SPARC architecture, which facilitated high levels of processing power and multitasking capabilities. One of the main features of the 6000 series was its scalability, allowing organizations to increase their processing power by adding more modules. It also offered robust graphics performance, making it ideal for scientific visualization and complex data analysis.

Next in line was the Sun-5000 series. Launched shortly after the 6000 series, the 5000 line was celebrated for its reliability and ease of management. This series emphasized a balanced architecture, which combined processing capabilities with ample memory and storage options. Key characteristics included support for multiple processors, leading to improved performance for demanding applications. Additionally, the 5000 systems featured advanced input/output capabilities, ensuring fast data transfers—crucial for database applications and web servers.

Finally, the Sun-4000 series targeted businesses seeking affordable yet potent computing solutions. These servers boasted a modular design, allowing for easy upgrades and maintenance. The 4000 series was particularly notable for its support for various operating systems, including SunOS and Solaris. These systems were engineered to handle a range of workloads, from enterprise resource planning to web hosting, while still fitting into a value-driven budget.

Across all three series, Sun Microsystems prioritized compatibility and integration, ensuring that each system offered seamless connectivity with Sun's software solutions and third-party applications. Their commitment to open standards and interoperability set them apart in the competitive landscape of enterprise computing. Additionally, the use of high-quality components lent the systems durability, making them a wise investment for organizations looking to future-proof their IT infrastructure.

In summary, the Sun-6000, 5000, and 4000 series exemplified Sun Microsystems' ethos of innovation and reliability. These powerful systems catered to diverse business needs, setting benchmarks in performance and functionality that continue to influence modern computing.