Network Technologies ST-C5KVM-600-CE operation manual Troubleshooting Problem Cause Solution

Troubleshooting

Each and every piece of every product produced by Network Technologies Inc is 100% tested to exacting specifications. We make every effort to insure trouble-free installation and operation of our products. If problems are experienced while installing this product, please look over the troubleshooting chart below to see if perhaps we can answer any questions that arise. If the answer is not found in the chart, please check the FAQs (Frequently Asked Questions) at our website at http://www.nti1.com or contact us directly for help at 1- 800-742-8324 (800-RGB-TECH) in US & Canada or 1-330-562-7070 worldwide. We will be happy to assist in any way we can.

Problem	Cause	Solution
Remote or Local Unit	• Power supply is not connected	• Make sure outlet is live and AC adapter is plugged-
yellow power LED does	or plugged-in.		in. (one for the Remote and one for the Local)
not illuminate		• Make sure 5VDC jack is fully connected
Local power LED does	• The keyboard connector is not	•	Check keyboard connection
not illuminate when the	properly plugged in
CPU is powered
No Video on monitor	• One or more video cables is	• Check all video cable connections
	loose or disconnected.
	• No power to Remote or Local	• Make sure yellow LEDs are illuminated for local
	Units.		and remote. If not, see solutions for first two
	• Video Cable was not attached		problems above.
		• With all the cables properly connected, reboot the
	when CPU was booted.		CPU.
	• CAT5 cable is not connected.	•	Check cable connections. Make sure they are
			snapped-in properly and completely and reboot.
Video Picture is not	• All Video Cables are not firmly	•	Check all connections. Make sure all cables are
sharp or is smeared	seated.		fully seated.
	• CAT5 cable is too long.	• Verify length is within specified limits-600'.
	• The CAT5 cable is not	•	Check cable connections. Make sure they are
	properly connected.		snapped-in properly and completely.
The picture on the	The video cable was not attached	With the cables all properly connected, reboot the
monitor is black and	to the CPU when it was booted.	CPU.
white, rather than color
Monitor sometimes	• The CAT5 cable is not	•	Check cable connections. Make sure they are
loses sync, causing it	properly connected.		snapped-in properly and completely.
to go blank for a
second or two
Wrong or missing	The keyboard may be in the wrong	• Disconnect keyboard at Remote Unit end and
characters from those	mode.		reconnect.
typed		•	Reboot the system.
CPU doesn't detect the	• Keyboard cable or mouse	•	Check cable connections
keyboard and the	cable are loose or reversed
mouse	• Cat 5 cable is too long	• Cat 5 cable can be no more than 600 feet in length

If the answer to a question is not in our troubleshooting chart or on our website and a call to us is required, please have the following information available at the time of the call:

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