TP-Link TD-W8980 manual Appendix C Technical Support

Page 119

TD-W8980

N600 Wireless Dual Band Gigabit ADSL2+ Modem Router User Guide

Appendix C: Technical Support

Technical Support

„For more troubleshooting help, go to: http://www.tp-link.com/en/support/faq

„To download the latest Firmware, Driver, Utility and User Guide, go to: http://www.tp-link.com/en/support/download

„For all other technical support, please contact us by using the following details:

Global

Tel: +86 755 2650 4400

Fee: Depending on rate of different carriers, IDD.

E-mail: support@tp-link.com

Service time: 24hrs, 7 days a week

USA/Canada

Toll Free: +1 866 225 8139

E-mail: support.usa@tp-link.com(USA) support.ca@tp-link.com(Canada)

Service time: 24hrs, 7 days a week

Turkey

Tel: 0850 7244 488 (Turkish Service)

Fee: Depending on rate of different carriers.

E-mail: support.tr@tp-link.com

Service time: 09:00 to 21:00, 7 days a week

Ukraine

Tel: 0800 505 508

Fee: Free for Landline; Mobile: Depending on rate of different carriers

E-mail: support.ua@tp-link.com

Service time: Monday to Friday, 10:00 to 22:00

Brazil

Toll Free: 0800 608 9799 (Portuguese Service)

E-mail: suporte.br@tp-link.com

Service time: Monday to Friday, 09:00 to 20:00; Saturday, 09:00 to 15:00

Indonesia

Tel: (+62) 021 6386 1936

Fee: Depending on rate of different carriers.

E-mail: support.id@tp-link.com

Service time: Sunday to Friday, 09:00 to 12:00, 13:00 to 18:00 *Except public holidays

Australia/New Zealand

Tel: NZ 0800 87 5465 (Toll Free)

AU 1300 87 5465 (Depending on 1300 policy.) E-mail: support.au@tp-link.com (Australia) support.nz@tp-link.com (New Zealand) Service time: 24hrs, 7 days a week

Germany/Austria

Tel: +49 1805 875 465 (German Service)

+49 1805 TPLINK

+43 820 820 360

Fee: Landline from Germany: 0.14EUR/min.

Landline from Austria: 0.20EUR/min.

E-mail: support.de@tp-link.com

Service time: Monday to Friday, 09:00 to 12:30 and 13:30 to 18:00. GMT+1 or GMT+2 (DST in Germany)

*Except bank holidays in Hesse

Singapore

Tel: +65 6284 0493

Fee: Depending on rate of different carriers.

E-mail: support.sg@tp-link.com

Service time: 24hrs, 7 days a week

UK

Tel: +44 (0) 845 147 0017

Fee: Landline: 1p-10.5p/min, depending on the time

of day. Mobile: 15p-40p/min, depending on your mobile network.

E-mail: support.uk@tp-link.com

Service time: 24hrs, 7 days a week

Italy

Tel: +39 023 051 9020

Fee: Depending on rate of different carriers.

E-mail: support.it@tp-link.com

Service time: Monday to Friday, 09:00 to 13:00; 14:00 to 18:00

Malaysia

Toll Free: 1300 88 875 465

Email: support.my@tp-link.com

Service time: 24hrs, 7 days a week

Poland

Tel: +48 (0) 801 080 618

+48 223 606 363 (if calls from mobile phone) Fee: Depending on rate of different carriers. E-mail: support.pl@tp-link.com

Service time: Monday to Friday, 09:00 to 17:00. GMT+1 or GMT+2 (DST)

France

Tel: 0820 800 860 (French service)

Fee: 0.118 EUR/min from France

Email: support.fr@tp-link.com

Service time: Monday to Friday, 09:00 to 18:00 *Except French Bank holidays

Switzerland

Tel: +41 (0) 848 800 998 (German Service)

Fee: 4-8 Rp/min, depending on rate of different time.

E-mail: support.ch@tp-link.com

Service time: Monday to Friday, 09:00 to 12:30 and 13:30 to 18:00. GMT+1 or GMT+2 (DST)

Russian Federation

Tel: 8 (499) 754 5560 (Moscow NO.)

8 (800) 250 5560 (Toll-free within RF) E-mail: support.ru@tp-link.com

Service time: From 10:00 to 18:00 (Moscow time) *Except weekends and holidays in RF

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Contents TD-W8980 Copyright & Trademarks FCC Statement Country Restriction Reason/remark National RestrictionsKorea Warning Statements Page Declaration of Conformity Contents USB Settings IPv6 Firewall Package Contents Overview of the Modem Router Product OverviewMain Features LED Explanation Name Status Indication Panel LayoutFront Panel WPS Back Panel System Requirements Installation Environment RequirementsConnecting the Modem Router TD-W8980 Configuring the PC Quick Installation GuideTD-W8980 TD-W8980 Is the TCP/IP configuration for your PC correct? Quick Installation GuideTD-W8980 TD-W8980 TD-W8980 TD-W8980 TD-W8980 Status LoginOperation Mode Quick SetupNetwork WAN Settings Static IP Dynamic IP TD-W8980 PPPoE TD-W8980 PPPoA IPoA Bridge Interface Grouping LAN Settings 4 IPv6 LAN Settings TD-W8980 MAC Clone ALG SettingsIPSec VPN DSL SettingsTD-W8980 TD-W8980 Dhcp Server Dhcp Settings Clients List To modify or delete an existing entry Address ReservationTo Reserve an IP address To add a vendor class Conditional PoolDual Band Selection Wireless 2.4GHzBasic Settings TD-W8980 WPS Settings Use the Wi-Fi Protected Setup Button III. Enter the modem router’s PIN on your client device II. Enter the client device’s PIN on the modem routerWireless Security TD-W8980 Wireless MAC Filtering To edit or delete an existing entry Wireless AdvancedPage Wireless Status Wireless 5GHzTD-W8980 WPS Settings II. Enter the client device’s PIN on the modem router Wireless Security TD-W8980 Wireless MAC Filtering To edit or delete an existing entry Wireless Advanced USB Settings User Accounts USB Mass StorageTo add a new user account, please follow the steps below Storage SharingTo add a new folder, follow the instructions below FTP Server Media Server Print Server To add static routing entries Route SettingsDefault Gateway Static Route11.3 IPv6 Static Route To add a new entry, follow the instructions below RIP SettingsVirtual Servers ForwardingTo set up a virtual server entry To add a new rule, follow the steps below Port Triggering12.3 DMZ To assign a computer or server to be a DMZ server UPnPParental Control Rule 14 IPv4 FirewallMethods to add a new rule LAN HostTo add a new entry, please follow the steps below WAN HostTD-W8980 To add a new schedule, follow the steps below ScheduleTo add a new IPv6 rule 15 IPv6 Firewall15.1 IPv6 Rule 15.2 IPv6 LAN Host 15.3 IPv6 WAN Host 15.4 IPv6 Schedule 16 IPv6 Tunnel 6RD DS-Lite6to4 Bandwidth ControlTD-W8980 18 IP&MAC Binding Binding SettingsTo add IP & MAC Binding entries, follow the steps below ARP ListDynamic DNS DiagnosticSystem Log System ToolsTime Settings To set time automatically Manage ControlCwmp Settings Snmp Settings Factory Defaults Backup & RestoreFirmware Upgrade Statistics RebootSYN Tx IP/MAC AddressUDP Tx Logout Operation ResetPhysical and Environment GeneralGo to System Preferences -Network T2. What can I do if I don’t know or forget my password?Con-figure IPv4 box under TCP/IP, select Using Dhcp For Mac OSClick Internet Options Select Never dial a connection Click View network status and tasks Change adapter settingsT4. What can I do if I cannot access the Internet? Appendix C Technical Support 110
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TD-W8980 specifications

The TP-Link TD-W8980 is a versatile and powerful ADSL2+ modem router designed to cater to the modern user's broadband needs. Packed with features and cutting-edge technologies, the TD-W8980 makes an excellent choice for both home and small office environments.

One of its primary attributes is its all-in-one design, combining a high-speed ADSL2+ modem with a wireless N router. This integrated device simplifies the setup process, as users only need one unit to manage both their internet connection and wireless network. The TD-W8980 supports ADSL standards, offering high download speeds of up to 24 Mbps, which is ideal for activities like streaming, gaming, and downloading large files.

The router supports dual-band wireless connectivity, providing both 2.4 GHz and 5 GHz bands. This allows users to enjoy flexible connectivity options; the 2.4 GHz band is perfect for basic tasks like browsing and emailing, while the 5 GHz band is designated for bandwidth-intensive tasks that require higher speeds, such as HD video streaming and online gaming.

Equipped with four Ethernet LAN ports, the TD-W8980 facilitates wired connections for devices requiring stable and fast internet access, such as desktops, gaming consoles, and smart TVs. The multiple LAN ports mean users can simultaneously connect several devices without compromising performance.

Security is also a crucial consideration, and TP-Link has included robust protocols in the TD-W8980 to protect users’ networks. It supports WPA/WPA2 encryption methods to safeguard wireless communications, along with a built-in firewall to fend off online threats. Additionally, the router offers Parental Controls and an access control feature, allowing users to manage their network effectively.

The TD-W8980 features an intuitive web interface that simplifies configuration and management. Users can easily set up their home network, configure security settings, and monitor connected devices with just a few clicks. The device also supports Quality of Service (QoS) settings, enabling users to prioritize bandwidth for specific applications or devices, ensuring a smooth online experience.

With its comprehensive set of features, solid performance, and user-friendly interface, the TP-Link TD-W8980 stands out as a reliable choice for anyone looking to establish a robust and efficient internet connection at home or in a small office. Its combination of advanced technologies and practical characteristics has made it a popular option in the competitive networking market.