TP-Link TL-WR340GD appendix Appendix 2 Troubleshooting

2 Connecting by Easy Setup Assistant (continued)

Appendix 1: Connecting by WEB Management Interface

9 NEXT to continue. 11 Click FINISH to close the wizard.

You can save these settings in a text ￿le on your		You can click WEB management interface for more
desktop. If you forget the Network Security Key, you		advanced settings.
can check the Router Settings.txt.
10	12	The basic settings for your Router are completed. You
		can go to http://www.tp-link.comto verify the
click Next.
		Internet connection.

Router.

1)Set the IP address of your wired network adapter as

Automatically. For Windows 7

Go to ‘Start > Control Panel’. Click ‘View network status and tasks > Local Area Connection > Proper- ties’ and double-click ‘Internet Protocol Version 4 (TCP/IPv4)’. Select ‘Obtain an IP address automati- cally’, choose ‘Obtain DNS server address automati- cally’ and click ‘OK’.

For Windows Vista

Go to ‘Start > Settings > Control Panel’. Click ‘View network status and tasks > View status > Properties’ and double-click ‘Internet Protocol Version 4 (TCP /IPv4)’. Select ‘Obtain an IP address automatically’, choose ‘Obtain DNS server address automatically’ and click ‘OK’.

For Windows XP/2000

Go to ‘Start > Control Panel’. Click ‘Network and Internet Connections > Network Connections’. Right-click ‘Local Area Connection’, select ‘Properties’ and then double-click ‘Internet Protocol (TCP/IP)’. Select ‘Obtain an IP address automatically’, choose ‘Obtain DNS server address automatically’ and click ‘OK’.

2)Open your browser and type tplinklogin.net in the address ￿eld. Then use admin for user name and password to login.

3)Go to Quick Setup and click Next. Select your Internet connection type and click Next.

4)Here we take PPPoE for example. Enter the User Name and Password provided by your ISP and then click Next.

5)Con￿gure your network name (SSID) and password. and then click Next to continue.

6) Click Finish or Reboot to make your settings take e￿ect.

Appendix 2: Troubleshooting

Technical Support

For more troubleshooting help, go to

www.tp-link.com/support/faq.asp

How do I restore my Router’s con￿guration to its factory default settings?

What can I do if I cannot access the Internet?

What can I do if I forgot my password?

To download the latest Firmware, Driver, Utility and User Guide, go to www.tp-link.com/support/download.asp

For all other technical support, please contact us by using the following details:

With the Router powered on, press and hold the RESET button on the rear panel for 8 to 10 seconds using a pin before releasing it.

				RESET
POWER 4	3	2	1	WANN RESET

1)	Check to see if all the connectors are connected well,
	including the telephone line (for your modem), Ethernet
	cables and power adapter.
2)	Check to see if you can access the Router’s web
	management page. If you can, please follow the
	following steps to solve the problem. If you can’t, please
	refer to Appendix 1.
3)	Make sure that you are connected to the TP-LINK Router
	with the computer that was originally connected to your
	modem, then log on to the web-based management
	page and browse to ‘Network > MAC Clone‘, click
	‘Clone MAC address‘ and then click ‘Save‘. Reboot the
	Router and try to access the Internet from your computer,
	if the problem persists, please go to the next step.
4)		Please feel free to contact our Technical Support if the

1)Restore the Router’s con￿guration to its factory default settings. If you don’t konw how to do that, please refer to

How do I restore my Router’s con￿guration to its factory default settings?

2)Use the default user name and password: admin, admin.

3)Try to con￿gure your router once again by following the instructions in the previous steps of the QIG.

You can refer to our User Guide on the CD to set up more functions of the Router.

Global

Tel: +86 755 26504400

E-mail : support@tp-link.com

Service time: 24hrs, 7days a week

Singapore

Tel: +65 62840493

E-mail: support.sg@tp-link.com

Service time: 24hrs, 7days a week

UK

Tel: +44 (0) 845 147 0017

E-mail: support.uk@tp-link.com

Service time: 24hrs, 7days a week

USA/Canada

Toll Free: +1 866 225 8139

E-mail: support.usa@tp-link.com

Service time: 24hrs,7days a week

Germany / Austria

Tel :+49 1805 875465 (German Service) / +49 1805 TPLINK E-mail: support.de@tp-link.com Fee: 0.14 EUR/min from the German

0.42EUR/min from mobile phone. Service Time: Monday to Friday

9:00 AM to 6:00 PM. GMT+1 or GMT+2 (Daylight Saving Time in Germany)

* Except bank holidays in Hesse

Australia & New Zealand

Tel: AU 1300 87 5465 NZ 0800 87 5465

E-mail: support@tp-link.com.au

Service time: 24hrs, 7 days a week

Malaysia

Tel: 1300 88 875465 (1300 88TPLINK)

E-mail: support.my@tp-link.com

Service time: 24 hrs a day, 7days a week

Turkey

Tel: 444 19 25（Turkish Service）

E-mail: support.tr@tp-link.com

Service time: 9:00 AM to 6:00 PM, 7days a week

Italy

Tel: +39 02 66987799

E-mail: support.it@tp-link.com

Service time: 9:00 AM to 6:00 PM, from Monday to Friday

Switzerland

Tel: +41 (0)848 800998 (German service)

E-mail: support.ch@tp-link.com

Fee: 4-8 Rp/min, depending on

Service time: Monday to Friday 9:00 AM to 6:00 PM. GMT+1 or GMT+2 (Daylight Saving Time)

problem persists.

TP-LINK TECHNOLOGIES CO., LTD.

www.tp-link.com