Appendix D Technical Support | TP-Link TX-6610 guide

TX-66101-Port Gigabit GPON Terminal User Guide

Appendix D: Technical Support

Technical Support

For more troubleshooting help, go to: http://www.tp-link.com/en/support/faq

To download the latest Firmware, Driver, Utility and User Guide, go to: http://www.tp-link.com/en/support/download

For all other technical support, please contact us by using the following details:

Global

Tel: +86 755 2650 4400

Fee: Depending on rate of different carriers, IDD.

E-mail: support@tp-link.com

Service time: 24hrs, 7 days a week

USA/Canada

Toll Free: +1 866 225 8139

E-mail: support.usa@tp-link.com(USA) support.ca@tp-link.com(Canada)

Service time: 24hrs, 7 days a week

Turkey

Tel: 0850 7244 488 (Turkish Service)

Fee: Depending on rate of different carriers.

E-mail: support.tr@tp-link.com

Service time: 09:00 to 21:00, 7 days a week

Ukraine

Tel: 0800 505 508

Fee: Free for Landline; Mobile: Depending on rate of different carriers

E-mail: support.ua@tp-link.com

Service time: Monday to Friday, 10:00 to 22:00

Brazil

Toll Free: 0800 608 9799 (Portuguese Service)

E-mail: suporte.br@tp-link.com

Service time: Monday to Friday, 09:00 to 20:00; Saturday, 09:00 to 15:00

Indonesia

Tel: (+62) 021 6386 1936

Fee: Depending on rate of different carriers.

E-mail: support.id@tp-link.com

Service time: Monday to Friday, 09:00 to 12:00, 13:00 to 18:00 *Except public holidays

Australia/New Zealand

Tel: NZ 0800 87 5465 (Toll Free)

AU 1300 87 5465 (Depending on 1300 policy.) E-mail: support.au@tp-link.com (Australia)

support.nz@tp-link.com (New Zealand) Service time: 24hrs, 7 days a week

Germany/Austria

Tel: +49 1805 875 465 (German Service) +49 1805 TPLINK

+43 820 820 360

Fee: Landline from Germany: 0.14EUR/min.

Landline from Austria: 0.20EUR/min.

E-mail: support.de@tp-link.com

Service time: Monday to Friday, 09:00 to 12:30 and 13:30 to 18:00. GMT+1 or GMT+2 (DST in Germany) *Except bank holidays in Hesse

Singapore

Tel: +65 6284 0493

Fee: Depending on rate of different carriers.

E-mail: support.sg@tp-link.com

Service time: 24hrs, 7 days a week

Tel: +44 (0) 845 147 0017

Fee: Landline: 1p-10.5p/min, depending on the

time of day. Mobile: 15p-40p/min, depending on your mobile network.

E-mail: support.uk@tp-link.com

Service time: 24hrs, 7 days a week

Italy

Tel: +39 023 051 9020

Fee: Depending on rate of different carriers.

E-mail: support.it@tp-link.com

Service time: Monday to Friday, 09:00 to 13:00; 14:00 to 18:00

Malaysia

Toll Free: 1300 88 875 465

Email: support.my@tp-link.com

Service time: 24hrs, 7 days a week

Poland

Tel: +48 (0) 801 080 618

+48 223 606 363 (if calls from mobile phone) Fee: Depending on rate of different carriers. E-mail: support.pl@tp-link.com

Service time: Monday to Friday, 09:00 to 17:00. GMT+1 or GMT+2 (DST)

France

Tel: 0820 800 860 (French service)

Fee: 0.118 EUR/min from France

Email: support.fr@tp-link.com

Service time: Monday to Friday, 09:00 to 18:00 *Except French Bank holidays

Switzerland

Tel: +41 (0) 848 800 998 (German Service)

Fee: 4-8 Rp/min, depending on rate of different time.

E-mail: support.ch@tp-link.com

Service time: Monday to Friday, 09:00 to 12:30 and 13:30 to 18:00. GMT+1 or GMT+2 (DST)

Russian Federation

Tel: 8 (499) 754 5560 (Moscow NO.)

8 (800) 250 5560 (Toll-free within RF) E-mail: support.ru@tp-link.com

Service time: From 09:00 to 21:00 (Moscow time) *Except weekends and holidays in RF