TP-Link TD-W8968 manual Appendix C Technical Support

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TD-W8968300Mbps Wireless N USB ADSL2+ Modem Router User Guide

Appendix C: Technical Support

Technical Support

„For more troubleshooting help, go to: http://www.tp-link.com/en/support/faq

„To download the latest Firmware, Driver, Utility and User Guide, go to: http://www.tp-link.com/en/support/download

„For all other technical support, please contact us by using the following details:

Global

Tel: +86 755 2650 4400

Fee: Depending on rate of different carriers, IDD.

E-mail: support@tp-link.com

Service time: 24hrs, 7 days a week

USA/Canada

Toll Free: +1 866 225 8139

E-mail: support.usa@tp-link.com(USA) support.ca@tp-link.com(Canada)

Service time: 24hrs, 7 days a week

Turkey

Tel: 0850 7244 488 (Turkish Service)

Fee: Depending on rate of different carriers.

E-mail: support.tr@tp-link.com

Service time: 09:00 to 21:00, 7 days a week

Ukraine

Tel: 0800 505 508

Fee: Free for Landline; Mobile: Depending on rate of different carriers

E-mail: support.ua@tp-link.com

Service time: Monday to Friday, 10:00 to 22:00

Brazil

Toll Free: 0800 608 9799 (Portuguese Service)

E-mail: suporte.br@tp-link.com

Service time: Monday to Friday, 09:00 to 20:00; Saturday, 09:00 to 15:00

Indonesia

Tel: (+62) 021 6386 1936

Fee: Depending on rate of different carriers.

E-mail: support.id@tp-link.com

Service time: Sunday to Friday, 09:00 to 12:00, 13:00 to 18:00 *Except public holidays

Australia/New Zealand

Tel: NZ 0800 87 5465 (Toll Free)

AU 1300 87 5465 (Depending on 1300 policy.) E-mail: support.au@tp-link.com (Australia) support.nz@tp-link.com (New Zealand) Service time: 24hrs, 7 days a week

Germany/Austria

Tel: +49 1805 875 465 (German Service)

+49 1805 TPLINK

+43 820 820 360

Fee: Landline from Germany: 0.14EUR/min.

Landline from Austria: 0.20EUR/min.

E-mail: support.de@tp-link.com

Service time: Monday to Friday, 09:00 to 12:30 and 13:30 to 18:00. GMT+1 or GMT+2 (DST in Germany)

*Except bank holidays in Hesse

Singapore

Tel: +65 6284 0493

Fee: Depending on rate of different carriers.

E-mail: support.sg@tp-link.com

Service time: 24hrs, 7 days a week

UK

Tel: +44 (0) 845 147 0017

Fee: Landline: 1p-10.5p/min, depending on the time

of day. Mobile: 15p-40p/min, depending on your mobile network.

E-mail: support.uk@tp-link.com

Service time: 24hrs, 7 days a week

Italy

Tel: +39 023 051 9020

Fee: Depending on rate of different carriers.

E-mail: support.it@tp-link.com

Service time: Monday to Friday, 09:00 to 13:00; 14:00 to 18:00

Malaysia

Toll Free: 1300 88 875 465

Email: support.my@tp-link.com

Service time: 24hrs, 7 days a week

Poland

Tel: +48 (0) 801 080 618

+48 223 606 363 (if calls from mobile phone) Fee: Depending on rate of different carriers. E-mail: support.pl@tp-link.com

Service time: Monday to Friday, 09:00 to 17:00. GMT+1 or GMT+2 (DST)

France

Tel: 0820 800 860 (French service)

Fee: 0.118 EUR/min from France

Email: support.fr@tp-link.com

Service time: Monday to Friday, 09:00 to 18:00 *Except French Bank holidays

Switzerland

Tel: +41 (0) 848 800 998 (German Service)

Fee: 4-8 Rp/min, depending on rate of different time.

E-mail: support.ch@tp-link.com

Service time: Monday to Friday, 09:00 to 12:30 and 13:30 to 18:00. GMT+1 or GMT+2 (DST)

Russian Federation

Tel: 8 (499) 754 5560 (Moscow NO.)

8 (800) 250 5560 (Toll-free within RF) E-mail: support.ru@tp-link.com

Service time: From 09:00 to 21:00 (Moscow time) *Except weekends and holidays in RF

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Contents TD-W8968 Copyright & Trademarks FCC Statement CE Mark Warning Safety Information Yang Hongliang Product Manager of International Business Declaration of ConformityContents Iptv Page Package Contents Overview of the Modem Router Product OverviewMDI/MDIX Main FeaturesIndication Panel LayoutFront Panel LED Explanation NameBack Panel Page System Requirements Installation Environment RequirementsConnecting the Modem Router TCP/IP Configuration Quick Installation GuideIs the TCP/IP configuration for your PC correct? Quick Installation GuidePage Page Page Page Device Info LoginAdvanced Setup Quick SetupLayer2 Interface Page ETH Interface WAN ServiceATM-EoA-PPPoE Page Page Page ATM-EoA-IPoE Page Page ATM-EoA-Bridging ETH-IPoE ATM-PPPoAATM-IPoA ETH-PPPoE3 3G Settings To upload 3G USB Modem Configuration File MAC Clone 5 LAN 5.1 IPv4 LAN ConfigPage Page For DHCPv6 Server For Radvd 6 NATVirtual Servers To add a virtual server entry Port Triggering To add a new Port Triggering DMZ Host IP Filtering SecurityTo add a new DMZ Host 6.4 ALGSet up an Outgoing IP Filtering rule To add a MAC Filtering rule MAC FilteringTime Restriction Parental ControlTo add a Time Restriction entry To add a URL Filter entry URL FilterQuality of Service Page QoS Classification Bandwidth ControlRules List Page Static Route RoutingTo add static routing entries 11.3 RIP 12 DNSPage To add a Ddns entry 13 DSLInterface Grouping UPnPTo create a new interface group IP Tunnel 16.2 IPv4inIPv6 ¾ 6rd Prefix with Prefix Length The length of the 6rd prefixIPSec Page ¾ Key Life Time MulticastIptv Basic WirelessWPS Setup By PBC Method Two II. By PIN Page Manual Setup AP WEP Configure WEP Settings Page WPA-Enterprise Configure WPA settingsChange the WPA Group Rekey Interval as desired WPA-Personal Configure WPA-Personal settingsWPA2-Enterprise Mixed WPA2/WPA Enterprise WPA2-PersonalMixed WPA2/WPA Personal Wireless ScheduleMAC Filter Time you set is the period you need the wireless offForm of MAC Address must be xxxxxxxxxxxx, like 00130A55FF09 Wireless Bridge¾ Bridge Restrict AdvancedPage Station info Guest Network¾ Encryption You can select either AES or AES+TKIP Station listUSB Mass Storage USB SettingsUser Accounts To add a new user account, please follow the steps below Storage SharingTo add a new folder, follow the instructions below FTP Server Media Server Print Server Management DiagnosticsTo back up the modem router’s current settings SettingsExport Import To update the modem router’s settingsTo view the System Log System LogSnmp Agent To configure the System Log settings10.4 TR-069 client Page Passwords Access ControlInternet Time Remote Access To change the passwordTo update the modem routers software Upgrade FirmwareLogout Reboot101 Physical and Environment GeneralGo to System Preferences -Network T1. What can I do if I don’t know or forget my password?Con-figure IPv4 box under TCP/IP, select Using Dhcp For Mac OSFor Windows Click View network status and tasks Change adapter settingsClick Internet Options Select Never dial a connection T5. How can I configure the USB features? T4. What can I do if I cannot access the Internet?Appendix C Technical Support
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TD-W8968 specifications

The TP-Link TD-W8968 is a versatile and reliable ADSL2+ modem router designed to provide seamless internet connectivity for homes and small offices. With its advanced features and technologies, it stands out as a robust solution for users seeking both performance and ease of use.

One of the key characteristics of the TD-W8968 is its ADSL2+ compatibility, which allows for high-speed internet access with download speeds of up to 24Mbps. This makes it suitable for various online activities, from browsing and streaming to gaming and video conferencing. The integrated DSL modem ensures that users can connect directly to their telephone line without the need for an external modem, simplifying the setup process.

The device supports multiple connection modes, including PPPoE, Dynamic IP, and Static IP, providing flexibility to accommodate different ISP configurations. Additionally, the built-in DHCP server automatically assigns IP addresses to connected devices, streamlining network management.

In terms of wireless capabilities, the TD-W8968 features a robust 300Mbps wireless N technology, ensuring stable and swift Wi-Fi connectivity throughout the premises. The dual antennas are strategically placed to enhance signal strength and coverage, enabling users to enjoy a stable connection even at greater distances.

For added security, the TD-W8968 implements WPA/WPA2 encryption, preventing unauthorized access to the network. The integrated firewall provides an additional layer of protection against harmful internet traffic. Users can also utilize the MAC filtering feature to allow or deny specific devices from joining the network, enhancing overall security.

The device is equipped with four Fast Ethernet ports, allowing users to connect wired devices such as computers, printers, or gaming consoles. This is particularly beneficial for users who prefer a stable wired connection for activities that demand higher bandwidth.

Another notable feature of the TD-W8968 is its user-friendly interface, which simplifies the process of setting up and managing the network. The web-based management portal enables users to configure settings, monitor connected devices, and troubleshoot issues with ease.

In summary, the TP-Link TD-W8968 is an all-in-one ADSL2+ modem router that combines high-speed internet access, reliable wireless connectivity, and robust security features. Its versatility makes it an excellent choice for individuals and small businesses seeking a dependable networking solution.