Trouble- shooting the IAD

Troubleshooting and Diagnostics

267

This section provides information for troubleshooting symptoms associated with the operation of the IAD. Table 14–1describes symptoms, probable causes and suggested corrective action to correct the problem.

Table 14–1.Troubleshooting—Symptoms and Causes

Symptom

Power indicator is not lit.

LAN Link indicator is not lit

No dial tone is present

Probable Cause	Corrective Action
Power is not	Ensure that the power
available to the IAD	cord is securely
	connected.
	Ensure that the power
	cord is plugged into a live
	outlet.
	Ensure that the power
	switch is on.
	If powered by an adapter,
	ensure that the correct
	adapter is used.
Incorrect Ethernet	Ensure that an Ethernet
connection	cable is properly
	connected to the IAD and
	its upstream connection.
Incorrect PVC/DLCI	Verify these settings:
set for voice	VPI: 0 to 255
channel	VCI: 0 to 65535
	VCI: 0 to 65535
	DLCI: 16 to 1023
	(default PVC 0/39; DLCI
	33)
IAD is improperly	Verify and correct
provisioned at the	provisioning of IAD as
voice gateway.	required (Table 9-2).
Incorrect network	Check and correct
provisioning.	network provisioning at
	DSLAM, network
	switches, etc.
Incorrect directory	Check and correct as
number at the	required
Class 5 switch.

NetEngine IAD User Guide

7000, 6000 specifications

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