Polycom Vega Gateway appendix IP Telephony

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5. IP Telephony

Aim: To gain additional features available through use of VoIP technology

VoIP offers users many facilities and many features currently not known with PBX telephony solutions. Much of the functionality offered by VoIP is controlled through access to the proxy / gatekeeper / media server using a web browser on a PC. Both IP phones and analog phones (via an analog VoIP gateway) may be used to provide telephone access to the users. Intra company calling is fully VoIP, as are calls to and from VoIP enabled home-workers. Calls to and from the PSTN need conversion to/from traditional protocols, and this is achieved using Vega trunking gateways.

Many ACD solutions are also moving to VoIP infrastructures. The use of VoIP makes it easy to distribute agents across multiple sites and out to home-workers. By addressing calls and screen pops to IP addresses it is up to the IP data infrastructure to deliver the messages to the correct destinations whether it be local or distant.

Telephony Network

-For connection to PSTN

•E1 Euro ISDN signalling is supported by Vega 400 and Vega 100

•T1 NI1 & NI2 signalling is supported by Vega 400 and Vega 100

•T1 Loop start, Ground start and Wink start CAS signalling is supported by Vega 400 and Vega 100

•BRI Euro ISDN signalling is supported by Vega 50 BRI

•Analog connection is possible, but is not preferred (for details on analog connectivity see later section)

-For end users

•Analog FXS gateways allow connection to analog phone

•IP handsets or soft phones may also be used

Version 2.1

16 March 2006

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Vega Gateway Scenarios.

©2005-2006 VegaStream Ltd.

 

Examples are given in best faith – ensure that you check the capabilities of systems before

 

 

deploying them, especially the functionality of devices not designed and delivered by VegaStream.

 

VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560

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Contents Pre-sales Engineer’s guide Analog ApplicationsVoIP between sites User experience Telephony NetworkIP Network USPsFuture extensions 3rd party product choicesVoIP between sites and home-worker / remote office Telephony Network USPs Version March Vega Gateway Scenarios Telephony Network USPs SNOM, Mitel MKC, IVR technologies, NetSapiens Analog long line extensions IP Network IP Telephony IP Network Pstn toll bypass Aim To use internet to provide cheap inter-country callingIVR technologies Tangerine Inc TDM to / from VoIP converter Future extensions 3rd party product choices Leased line eliminator for Qsig connections between sites Aim To save leased line call costs between sitesUser experience Analog connections Vega FXS for analog telephones Considerations FXS connection to a PBX Considerations FXO connection to a PBXCalls FXO to FXS PBX to PBX connectivity using both FXS and FXOCalls FXS to FXO PBX to PBX connectivity using FXS only PBX to PBX connectivity using FXO onlyMass analog connection using a Vega 400 and a channel bank Analog long line extensionsAlcatel Thomson SpeedTouch 610 router Alceo ArelNet Softswitch Asterisk SIP proxyAppendix 1 3rd Party Products Axiom provisioning system BroadsoftInteractive Intelligence GenesysGNU H.323 GateKeeper Ingate SIParator PBXnSIPSnom 4S, proxy, media server, Nat traversal filter Siemens’ OpenScape SIPExchange PingTelSonicWall Tangerine Inc SIP / H.323 application server TelewareITSPs and VoIP services Appendix 2 Things to consider Audio quality Existing firewalls

Vega Gateway specifications

Polycom Vega Gateway serves as a crucial component in modern telecommunications, bridging the gap between traditional telephony systems and Voice over IP (VoIP) networks. As organizations transition to digital communication solutions, the Vega Gateway plays a vital role in ensuring compatibility and enhancing connectivity.

One of the primary features of the Polycom Vega Gateway is its ability to facilitate seamless interoperability between different communication protocols. It supports a range of signaling protocols, including SIP (Session Initiation Protocol), H.323, and analog interfaces, making it easy to connect legacy phone systems to modern VoIP setups. This flexibility allows businesses to gradually upgrade their telecommunications infrastructure without the need for costly complete system overhauls.

The Vega Gateway is equipped with advanced transcoding capabilities, which enable the conversion of audio streams between various formats. This is especially beneficial in multi-vendor environments where different systems may use incompatible codecs. Its ability to transcode ensures high-quality voice communication regardless of the underlying technology, thus maintaining clarity and reducing latency.

In terms of deployment, the Polycom Vega Gateway can be implemented as both a hardware appliance and a virtualized solution, providing businesses with deployment flexibility based on their IT environment. This adaptability is crucial for organizations looking to optimize their resources and scale their telephony solutions as needed.

Security is another key characteristic of the Vega Gateway. It incorporates robust encryption protocols, such as SRTP (Secure Real-time Transport Protocol), to safeguard voice communications against potential threats. Additionally, the gateway features firewall traversal capabilities, making it suitable for deployment in various network environments without compromising on security.

The gateway is also designed with ease of management in mind. Administrators can configure and monitor the device through a web-based interface or command line, ensuring that managing the system remains straightforward even for complex setups. Logging and reporting functionalities further enhance administrative oversight, allowing organizations to analyze their VoIP usage and optimize resource allocation.

Overall, the Polycom Vega Gateway is a comprehensive solution that addresses the complexities of integrating modern VoIP technology with legacy systems. With its robust feature set, diverse technological support, and commitment to security and manageability, the Vega Gateway stands out as an essential tool for organizations looking to enhance their communication strategies in an ever-evolving digital landscape.
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