ZyXEL Communications G-162, G-360 manual Problems Starting the ZyXEL Utility Program

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ZyXEL G-162/G-360 User’s Guide

Chapter 5

Troubleshooting

This chapter covers potential problems and possible remedies. After each problem description, some instructions are provided to help you diagnose and solve the problem.

5.1Problems Starting the ZyXEL Utility Program

Table 5-1 Troubleshooting Starting ZyXEL Utility Program

PROBLEM

CORRECTIVE ACTION

 

 

Windows does not

Make sure the ZyXEL G-162 is properly inserted into the CardBus slot and then

auto-detect the

restart your computer. Once the computer has restarted, check the status of the

ZyXEL G-162/G-

LEDs on the ZyXEL G-162.

360.

Make sure the ZyXEL G-360 is properly inserted and the LED(s) is on. Check the

 

status of the LEDs on the G-360.

 

Refer to the Quick Start Guide for the LED descriptions.

 

 

 

Perform a hardware scan by clicking Start, Settings, Control Panel and then

 

double-click Add/Remove Hardware. (Steps may vary depending on Windows

 

version).

 

Follow the on-screen instructions to search for the ZyXEL G-162/G-360 and

 

install the driver.

 

 

 

Check for possible hardware conflicts. In Windows, click Start, Settings, Control

 

Panel, System, Hardware and then click Device Manager. Verify the status of

 

the ZyXEL G-162/G-360 under Network Adapter. (Steps may vary depending on

 

the Windows version).

 

 

The ZyXEL Z icon

If you already installed the Funk Odyssey Client software on the computer,

does not display.

uninstall (remove) both the Funk Odyssey Client software and ZyXEL utility, and

 

then install the ZyXEL utility again after restarting the computer.

 

 

 

If you use the Windows Zero configuration tool and the ZyXEL Utility to configure

 

the ZyXEL G-162/G-360 at the same time, the ZyXEL Z icon does not display.

 

You need to disable the Windows Zero configuration tool. (Please refer to 1.3.1

 

Windows Zero Configuration for detail information.)

 

 

 

Install the ZyXEL G-162/G-360 in another computer. If the error persists, there

 

may be a hardware problem. In this case, please contact ZyXEL customer

 

support at 800-978-7222 or on the web at http://www.us.zyxel.com.

 

 

Troubleshooting

5-1

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Contents ZyXEL G-162/G-360 Disclaimer Copyright 2005 by ZyXEL Communications CorporationTrademarks Online Registration ZyXEL Limited WarrantyFederal Communications Commission FCC Interference Statement Customer Support Table of Contents ZyXEL G-162/G-360 User’s Guide User Guide Feedback About This Users GuideSyntax Conventions Related DocumentationGraphics Icons Key Page Using the ZyXEL Utility to Configure Your Network ZyXEL G-162/G-360 Hardware and Utility InstallationAbout Your ZyXEL G-162/G-360 ZyXEL G-162/G-360 User’s Guide Site Survey Label Description Should use the same Ssid whatever your choice is ZyXEL G-162/G-360 User’s Guide ZyXEL G-162/G-360 User’s Guide ZyXEL G-162/G-360 User’s Guide Profile Profile Pool Link Info Link Info Transmit ZyXEL Website AboutChannel Wireless Network ApplicationOverview SsidBSS Example Ad-Hoc IbssInfrastructure Network Example RoamingRoaming Example Wireless LAN SecurityWPA-PSK and WPA2-PSK Application Example Data Encryption with WEPWPA and WPA2 with Radius Application Example WPA-PSK/WPA2-PSK AuthenticationIeee EAP AuthenticationRTS/CTS Threshold Fragmentation ThresholdOtist One Touch Intelligent Security Technology Page About Screen Chapter MaintenanceAbout Uninstalling the ZyXEL UtilityUpgrading the ZyXEL Utility Page Configuring Security Chapter Configuring Wireless SecurityConfiguring WEP ZyXEL G-162/G-360 User’s Guide Configuring WPA-PSK ZyXEL G-162/G-360 User’s Guide Configuring WPA2-PSK ZyXEL G-162/G-360 User’s Guide Configuring WEP-802.1x Configuring WEP-802.1x EAP-LEAP ZyXEL G-162/G-360 User’s Guide Configuring WEP-802.1x EAP-PEAP-MS-CHAPv2 ZyXEL G-162/G-360 User’s Guide Configuring WEP-802.1x PEAP-GTC ZyXEL G-162/G-360 User’s Guide Configuring WEP-802.1x EAP-TLS ZyXEL G-162/G-360 User’s Guide Configuring WPA-802.1x Configuring WPA-802.1x EAP-LEAP ZyXEL G-162/G-360 User’s Guide Configuring WPA-802.1x EAP-PEAP-MS-CHAPv2 ZyXEL G-162/G-360 User’s Guide Configuring WPA-802.1x PEAP-GTC ZyXEL G-162/G-360 User’s Guide Configuring WPA-802.1x EAP-TLS ZyXEL G-162/G-360 User’s Guide Configuring WPA2-802.1x EAP-TLS ZyXEL G-162/G-360 User’s Guide Page Troubleshooting Starting ZyXEL Utility Program Problems Starting the ZyXEL Utility ProgramProblems with the Link Status Problems with LED StatusProblems with Security Settings Troubleshooting Communication Problems Problems Communicating With Other ComputersPage Peap Protected EAP EAP-TTLS Tunneled Transport Layer ServiceEAP-MD5 Message-Digest Algorithm EAP-TLS Transport Layer SecurityLeap Comparison of EAP Authentication Types

G-162, G-360 specifications

ZyXEL Communications is recognized for its innovative networking solutions, and among its notable products are the G-162 and G-360 wireless USB adapters. These devices empower users to connect to wireless networks while delivering robust performance and reliability.

The ZyXEL G-162 is a compact USB adapter designed to provide wireless connectivity to laptops or desktop computers. It supports the IEEE 802.11b/g standards, which ensures compatibility with a wide range of wireless networks. Featuring a sleek design, the G-162 is easy to install, with a plug-and-play capability that enables users to quickly connect to their networks without complex setup procedures. This device operates in the 2.4 GHz frequency band, delivering a maximum wireless speed of up to 54 Mbps, making it suitable for tasks such as web browsing, email, and streaming audio and video.

On the other hand, the ZyXEL G-360 takes connectivity a step further by integrating both wireless and Ethernet connectivity options. Similar to the G-162, it also adheres to the 802.11b/g standards. However, the G-360 provides an additional Ethernet port, which allows users to connect devices that require a wired connection, ensuring flexible networking setups. The G-360 is equipped with advanced security features, including WPA/WPA2 encryption, ensuring that data is transmitted securely across the network.

Both the G-162 and G-360 are designed with user convenience in mind. They come with drive support for various operating systems, including Windows and Mac, making them versatile for different user environments. The compact form factor of these USB adapters means they can be easily transported, allowing users to maintain internet connectivity while on the move.

The build quality of ZyXEL devices is commendable, as they are engineered for durability and long-term use. Moreover, their performance in terms of range and signal stability is enhanced by intelligent antenna placement and power management features, ensuring a reliable connection in various settings.

In conclusion, the ZyXEL G-162 and G-360 are excellent choices for users seeking efficient wireless connectivity solutions. With their extensive features, security protocols, and user-friendly design, these devices highlight ZyXEL’s commitment to improving connectivity and enhancing the user experience in the ever-evolving digital landscape. Whether for home or office use, these wireless USB adapters stand as a testament to ZyXEL's innovation in communication technology.
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