IOGear GHPB21 user manual Getting Technical Support

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Getting Technical Support

To help IOGEAR® customers obtain the highest level of performance from their HomePlug devices, the IOGEAR® Service Support team is available to answer your technical ques- tions. Do not hesitate to call if you are having trouble getting your device to work correctly. IOGEAR® Service Support can be reached by phone from 9am to 5pm Pacific Standard Time, Monday through Friday or at the following address:

Toll Free 866-9-IOGEAR (USA)

Phone: 949-453-8782

23Hubble Irvine, CA 92618

You may also reach us online at www.iogear.com/support 24 hours a day. Please be ready to give a brief description of the problem, and what you were doing when the problem occurred, before calling Service Support. The Service Support representative will be able to serve you much quicker if you are prepared to answer the nine questions listed below.

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Contents HomePlug to Ethernet Bridge Page Welcome Table of Contents Overview Features Requirements System RequirementsIntroduction Front View Drawing Installation Installation Installation Installation Click Install to start the Installa- tion Wizard Installation Installation Network Configuration Network Configuration Network Configuration Network Configuration Network Configuration Network Configuration Network Configuration NetworkTerms HomePlug NetworkTopologies Using the HomePlug to USB Adapter only Using the HomePlug Ethernet Bridge Node Mode Using the HomePlug USB Adapter and Ethernet Bridge Node Mode Network Configuration Topic 1 Using Network Setup Wizard in Windows XP/2000 Networking BasicsClick Next in the windowright for Network Setup Wizard Networking Basics Networking Basics Networking Basics Networking Basics Networking Basics Networking Basics Click Next Then click Finish on this next window Networking Basics Topic 2 Checking IP ad- dresses in Windows XP Networking Basics Topic 3 Assigning a Static IP Address Networking Basics Networking Basics Topic 4. Sharing Disks/Folders Networking Basics Networking Basics Networking Basics Networking Basics Topic 5. Share Printers Networking Basics Networking Basics Networking Basics Click on Add a printer Select the network printer option and click Next Find the printer you would like to share and click Next Networking Basics Networking Basics Sharing Internet Access Topic 6. Sharing Internet AccessSharing Internet Access Sharing Internet Access Checking Router Settings Troubleshooting Frequently Asked Questions/TroubleshootingTroubleshooting Troubleshooting Troubleshooting Getting Technical Support Getting Technical Support Product Specifications Limited Warranty Page Page Contact info