Troubleshooting Tips

C H A P T E R

If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem persists, please contact your reseller or our technical support at 1-800-557-1458.

Problem

No image appears on screen.

Error message: Video mode not supported

The display does not enter the power management mode

Message: No signal

Suggestion(s)

Check that the video cable and power connectors are properly connected as described in Chapter 2.

Make sure the pins of the connectors are not crooked or broken.

Check that power switch of the touchmonitor has been pressed and LED on the front of touchmonitor is lit.

Test the power supply by trying different cables, or a different wall outlet or plug another appliance into the outlet.

Make certain the video cable is properly connected and that it is not damaged. Check for bent pins on the cable connectors.

Ensure that your computer and video card are properly configured (consult video card documentation) and the video card is firmly seated in the card slot of the computer motherboard.

Check the resolution and the frequency on the video port of your computer.

Compare these values with the data in the Preset Timing Table.

The video signal from the computer does not comply with VESA DPMS standard. Either the computer or the graphics adapter is not using the VESA DPMS power management function.

Check that the signal cable connector is properly connected and that the connection pins are not bent or damaged.

If the connector is loose, tighten the connector screws. Check that the computer is switched on.

4-21

ET1724L-7SWB-1-NL, ET1724L-8SWB-1-NL specifications

Elo TouchSystems has crafted remarkable solutions in the realm of touchscreen technology, and among their standout products are the ET1724L-8SWB-1-NL and ET1724L-7SWB-1-NL models. These displays are tailored for various applications ranging from retail to industrial environments, emphasizing reliability and performance.

The ET1724L-8SWB-1-NL features an advanced 17-inch touchscreen display that employs Elo's innovative touchscreen technology. This model is designed with a high-resolution display, providing clear visuals that enhance user interaction. The projected capacitive touch technology is a key highlight, allowing for multi-touch functionality, which is becoming increasingly vital in today’s interactive applications. The touch solution provides a smooth and responsive user experience, making it ideal for kiosks, point-of-sale systems, and information terminals.

Notably, the ET1724L-7SWB-1-NL shares similar foundational technology but differentiates itself with features tailored for specific uses. Both models are built to withstand the rigors of daily use, featuring a robust design that includes a hardened glass touchscreen for improved durability. They are also equipped with anti-glare and anti-fingerprint coatings, ensuring clarity and ease of use even in high-traffic environments.

Both models support a range of connectivity options, including USB and serial connections, which facilitate integration with various systems and devices. Additionally, they incorporate a wide operating temperature range, making them suitable for deployment in diverse settings without compromising performance.

Energy efficiency is another strong point for both models. They are designed to consume low power, aligning with modern energy conservation standards and making them cost-effective for long-term use. Furthermore, Elo TouchSystems provides comprehensive support and warranty options, ensuring customers can rely on their products with confidence.

In summary, the Elo TouchSystems ET1724L-8SWB-1-NL and ET1724L-7SWB-1-NL models stand out due to their advanced projected capacitive touchscreen technology, versatile connectivity options, and robust design. Tailored for various applications, they offer a user-friendly experience, making them an excellent choice for businesses looking to enhance customer interaction and engagement.