Elo TouchSystems ET1567L-XXWC-X, ET1549L-XXWC-X Troubleshooting, Solutions to Common Problems

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C H A P T E R

4

TROUBLESHOOTING

If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem persists, please contact your local dealer or our service center.

Solutions to Common Problems

Problem

Suggestion(s)

 

 

No image appears on screen.

Check that all the I/O and power connectors are properly

 

connected as described in Chapter 2.

 

Make sure the pins of the connectors are not crooked or

 

broken.

 

Test power supply by trying different cables, a different

 

wall outlet or plug another appliance into the outlet.

 

Make certain the video cable is properly connected and that

 

it is not damaged. Check for bent pins on the cable

 

connectors.

 

Ensure that your computer and video card are properly

 

configured. (Consult video card documentation.)

“Out of Range” display

Check to see if the resolution of your computer is higher

 

than that of the LCD display.

 

Reconfigure the resolution of your computer to make it less

 

than or equal to 1024 x 768. See Appendix A for more

 

information on resolution.

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Contents Page Elo Entuitive Touchmonitor User Guide Page Copyright 2002 Elo TouchSystems Inc. All Rights Reserved Page Table of Contents About the Product PrecautionsPage Unpacking Your Touchmonitor Installation and SetupProduct Overview 1545L Product Overview 1547L/1548L/1549L Rear View Side View Product Overview 1567L Serial Attaching the L-Brackets Serial Connection Touch Interface ConnectionConnecting the Video Cable Connecting the Serial Touchscreen Cable Connect the Remote OSD Cable Connecting the Power Cable USB Connection Video cable Video port Connecting the USB Touchscreen Cable Connecting the Remote OSD Cable Power cable Vesa Mount on Your Touchmonitor Optimizing the LCD DisplayInstalling the Driver Software Page Installing the Serial Touch Driver for MS-DOS and Windows Installing the USB Touch Driver for Windows 98 and Windows Installing the USB Touch DriverUsing the On-Screen Display Menus About Touchmonitor AdjustmentsRemote OSD Buttons Contrast OSD Menu FunctionPage Solutions to Common Problems TroubleshootingPage Native Resolution Page Touchmonitor Safety Care and Handling of Your Touchmonitor Compatibility Modes Technical SpecificationsTouchmonitor Specifications ET1545L/1547L/1548L/1567L Touchmonitor Specifications ET1549L Optical Force Surface Durability Expected Life Performance LCD Touchmonitor Dimensions ET1547L/1548L/1549L 460 380 296 ET1567L ET1545L Front Mount Cut Out Cut Out DimensionsPage ET1567L Front Mount Plate Cut Out Regulatory Information Page Page Page Warranty Page Index

ET1545L-XXWC-X, ET1547L-XXWC-X, ET1549L-XXWC-X, ET1548L-XXWC-X, ET1567L-XXWC-X specifications

Elo TouchSystems has long been a leader in touch technology, and its product line, particularly the ET1567L-XXWC-X, ET1548L-XXWC-X, ET1549L-XXWC-X, ET1547L-XXWC-X, and ET1545L-XXWC-X, exemplifies the company’s commitment to quality and performance. These models are strategically designed for both commercial and industrial settings, providing versatility and user-friendly experiences.

The ET1567L-XXWC-X features a 15.6-inch display, making it suitable for a variety of applications, from point-of-sale systems to kiosk installations. It employs Elo's advanced touchscreen technology, allowing for seamless interaction thanks to its projected capacitive touch (PCAP) technology. This technology not only enhances touch sensitivity but also allows for multiple simultaneous touches, catering to modern interactive applications.

In addition to the ET1567L, the ET1548L-XXWC-X is another robust model within this series, offering a slightly smaller 15-inch display. This model also boasts a sleek design and a high-definition resolution, ensuring clear visibility and an engaging user experience. It maintains the same PCAP technology, providing accurate touch capabilities for commercial use.

The ET1549L-XXWC-X is particularly noteworthy for its enhanced durability features. This model is built with a hardened glass surface, making it resistant to scratches and providing longevity even in high-traffic environments. The anti-glare coating ensures that the screen remains functional under various lighting conditions, a crucial characteristic for public or retail spaces.

Meanwhile, the ET1547L-XXWC-X focuses on energy efficiency without compromising performance. Its LED backlighting not only reduces power consumption but also contributes to a slimmer profile, allowing for easier mounting and positioning in diverse applications.

Lastly, the ET1545L-XXWC-X stands out due to its versatility. With multiple connectivity options, including USB and serial ports, it’s designed for seamless integration with existing systems.

All models in this series feature durable construction, making them ideal for retail, hospitality, and commercial use. The integration of Elo’s proprietary touch technology ensures that users experience responsive and reliable interaction, while the stylish design fits effortlessly into modern environments. Whether for kiosks or traditional point-of-sale setups, the Elo TouchSystems ET series remains a top choice for professionals looking for efficiency and durability in touch solutions.