Elo TouchSystems 1000 Series Troubleshooting, Solutions to Common Problems, Problem Suggestions

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CHAPTER

4

TROUBLESHOOTING

If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem persists, please contact your local dealer or our service center.

Solutions to Common Problems

 

Problem

Suggestion(s)

 

The monitor does not respond

Check that the monitor’s Power Switch is on.

 

after you turn on the system.

Turn off the power and check the monitor’s power cord

 

 

and signal cable for proper connection.

 

Characters on the screen are dim

Refer to the About Touchmonitor Adjustments section to

 

 

adjust the brightness.

 

The screen is blank

During operation, the monitor screen may automatically turn

 

 

off as a result of the Power Saving feature on the PC. Press any key on the

 

 

keyboard, mouse or touch the screen to see if the screen reappears.

 

 

Refer to the About Touchmonitor Adjustments section to

 

 

adjust the brightness.

 

Screen flashes when initialized

Turn the monitor off then turn it on again.

 

“Out of Range” display

Check to see if the resolution of your computer is higher than

 

 

that of the LCD display.

 

 

Reconfigure the resolution of your computer to make it less

 

 

than or equal to 1280x1024. See Appendix A for more information

 

 

on resolution.

 

Touch doesn’t work

Make sure the touch cable is securely attached at both ends.

 

 

 

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Contents Touchmonitor User Guide ET1915L Series Revision a User GuideCopyright 2006 Elo TouchSystems Inc. All Rights Reserved DisclaimerTrademark Acknowledgments Table of Contents Precautions IntroductionProduct Description About the Product Unpacking Your Touchmonitor Installation and SetupTouch Interface Connection Main Unit Rear View Product OverviewInstalling the Driver Software Click Start Run Installing the Serial Touch DriverInstalling the Serial Touch Driver for MS-DOS and Windows Installing the USB Touch Driver Elo Entuitive Touchmonitor User Guide Operation About Touchmonitor AdjustmentsFront Panel Controls Power SwitchControl Function Menu/Exit SelectOSD Menu Functions Controls and AdjustmentOSD Control Options Freq Band Width Mode Resolution KHz MHz Preset ModesPower Power Management SystemMode Consumption Display AngleTroubleshooting Solutions to Common ProblemsProblem Suggestions Elo Entuitive Touchmonitor User Guide Native Resolution Elo Entuitive Touchmonitor User Guide Touchmonitor Safety Care and Handling of Your Touchmonitor Technical Specifications Touchmonitor Specifications IntelliTouch Touchmonitor Specifications Protection per EN 61 000-4-2 EnvironmentalLCD Touchmonitor ET1915L-XXXA-1-G Dimensions Elo Entuitive Touchmonitor User Guide Electrical Safety Information Regulatory InformationII. Emissions and Immunity Information Elo Entuitive Touchmonitor User Guide Page Elo Entuitive Touchmonitor User Guide Warranty Elo Entuitive Touchmonitor User Guide Index D E X Page Check out Elo’s Web site

1000 Series specifications

Elo TouchSystems has established itself as a leader in touch screen technology, and the 1000 Series is a testament to the brand's commitment to innovation and quality. Designed with versatility in mind, the Elo 1000 Series caters to a variety of applications, making it an ideal choice for businesses across multiple industries including retail, hospitality, and healthcare.

One of the standout features of the Elo 1000 Series is its advanced touchscreen capabilities. Utilizing Elo’s TouchPro™ technology, these displays provide precise touch response, ensuring accurate input from users. The system supports both single touch and multi-touch gestures, enhancing user experience and enabling interactive applications. This makes it perfect for self-service kiosks, point-of-sale systems, and information displays.

The 1000 Series is also known for its sleek and modern design. With a slim profile and minimal bezels, the displays provide a contemporary aesthetic that fits seamlessly into various environments. The high-resolution screens ensure vibrant image quality and clarity, which is essential for delivering information to customers or users effectively. Designed for both landscape and portrait orientations, the 1000 Series offers adaptable solutions to suit different space constraints and use cases.

Durability is another key characteristic of the Elo 1000 Series. Built with high-quality components and robust construction, these touchscreens are designed to withstand the rigors of daily use in demanding environments. The glass surface is resistant to scratches, and the displays are designed to resist dust and moisture, making them suitable for locations prone to spills and dirty conditions.

Moreover, the Elo 1000 Series supports a range of connectivity options, including USB, HDMI, and VGA, allowing for easy integration with existing systems and devices. This versatility ensures that the displays can work with various software and hardware configurations, enhancing their adaptability.

In terms of installation, the Elo 1000 Series is designed for convenience. Its VESA mount compatibility allows for easy mounting on walls or stands, streamlining the setup process. Additionally, the screens come with a range of configuration options to meet varying needs, from varying sizes to different touch technology, including capacitive and resistive solutions.

Whether for retail, information kiosks, or interactive applications, the Elo TouchSystems 1000 Series stands out as a powerful tool for engagement and usability, bringing innovative touch technology to the forefront of user interaction. With its combination of sleek design, advanced touch capabilities, durability, and flexibility, the 1000 Series continues to be a preferred choice for businesses looking to enhance their customer interaction experience.
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