Elo TouchSystems 1767L Series manual Troubleshooting, Solutions to Common Problems

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C H A P T E R

4

TROUBLESHOOTING

If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem persists, please contact your local dealer or our service center.

Solutions to Common Problems

Problem

Suggestion(s)

 

 

No image appears on screen.

Check that all the I/O and power connectors are properly

 

connected as described in Chapter 2.

 

Make sure the pins of the connectors are not crooked or

 

broken.

 

Test power supply by trying different cables, a different

 

wall outlet or plug another appliance into the outlet.

 

Make certain the video cable is properly connected and that

 

it is not damaged. Check for bent pins on the cable

 

connectors.

 

Ensure that your computer and video card are properly

 

configured. (Consult video card documentation.)

“Out of Range” display

Check to see if the resolution of your computer is higher

 

than that of the LCD display.

 

Reconfigure the resolution of your computer to make it less

 

than or equal to 1280 x 1024. See Appendix A for more

 

information on resolution.

OSD/Power buttons don't respond

See page 3-26 for OSD enable/disable.

4-27

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Contents ELO Entuitive Touchmonitor User Guide Elo Entuitive Touchmonitor User Guide Page Copyright 200 2 Elo TouchSystems Inc. All Rights Reserved Page Table of Contents Page Precautions About the ProductPage Installation and Setup Unpacking Your TouchmonitorProduct Overview Bottom View 1747L shownAttaching the L-Brackets Panel Cut Outs TOP1747L Option 1747L Option 1767L Option 1767L Option Touch Interface Connection Serial or USB ConnectionConnecting the Video Cable Connecting the Serial or USB Touchscreen Cable Connecting the OSD Remote Cable Connecting the Power Cable Optimizing the LCD Display Vesa Mount on Your TouchmonitorVesa Mounting Interface Installing the Driver Software Installing the Serial Touch Driver Installing the Serial Touch Driver for MS-DOS and Windows Windows 2000, Me Page About Touchmonitor Adjustments Using the On-Screen Display OSD MenusRemote OSD Buttons Control FunctionOSD Menu Function Auto ContrastSaturation HUE Flesh Tone Troubleshooting Solutions to Common ProblemsPage Native Resolution Page Touchmonitor Safety Care and Handling of Your Touchmonitor Mode Resolution FrequencykHz FrequencyHz Compatible Video ModesTouchmonitor Specifications Optical Electrostatic Positional Accuracy Nsions Regulatory Information Page CE141667 US Page Warranty Page Index Warranty XGA Check out Elos Web site

1767L Series specifications

The Elo TouchSystems 1767L Series represents a blend of advanced technology and user-centric design, making it a compelling choice for businesses looking for reliable touch solutions. This series is particularly well-suited for both retail and commercial applications, where interactivity and accessibility play crucial roles.

One of the standout features of the 1767L Series is its 17-inch display, which employs a high-quality LED-backlit panel for vibrant color reproduction and excellent visibility. The touchscreen is equipped with Elo's proprietary touchscreen technology, offering options for both resistive and projected capacitive touch interfaces. This flexibility allows users to select the most appropriate touch technology for their specific environment, whether it be for light use in retail settings or more robust applications demanding higher durability and responsiveness.

In terms of design, the 1767L Series is sleek and modern, making it visually appealing for any setting. The durable, edge-to-edge glass design not only enhances the aesthetic but also ensures that the screen is easy to clean and maintain. This is particularly relevant in environments like restaurants or clinics, where hygiene and cleanliness are paramount.

The 1767L Series is designed for ease of integration, thanks to its versatile mounting options. It can be easily wall-mounted, stand-alone, or integrated into kiosks, providing business owners with the flexibility to adapt the display according to their needs. Additionally, the series supports multiple connectivity options, including USB, VGA, and HDMI, ensuring compatibility with a wide range of devices and systems.

One of the key technologies behind the Elo TouchSystems 1767L Series is the advanced circuitry that allows for precise touch recognition, even in challenging conditions such as wet or gloved interactions. This capability makes the 1767L Series ideal for use in various environments, from retail and hospitality to healthcare and industrial applications.

The Elo 1767L Series also incorporates energy-efficient features that help reduce overall power consumption, aligning with today's push towards sustainability. The display is designed to operate efficiently, promoting lower operating costs over time.

In summary, the Elo TouchSystems 1767L Series combines a responsive touch experience, high-quality visual performance, and an appealing design to meet the diverse needs of modern businesses. With its robust build, adaptable mounting options, and user-friendly interface, it stands out as an exceptional choice for organizations aiming to enhance their customer engagement and operational efficiency.