Troubleshooting
Review the following possible solutions if you encounter a problem while using your labelmaker.
Problem/Error Message | Solution | |
No display | • Ensure the labelmaker is turned on. | |
| • | Replace discharged batteries. |
|
| |
Poor Print Quality | • Replace batteries or attach power adapter. | |
| • Ensure label cassette is installed properly. | |
| • Clean the print head. | |
| • Replace the label cassette. | |
|
| |
Poor Cutter Performance | Clean the cutter blade. See Caring for Your | |
| Labelmaker. | |
|
| |
Printing | No action required. | |
| Message disappears when printing is finished. | |
|
|
|
Too many characters |
|
|
Exceeded maximum number of | Delete some or all of the buffer text. | |
characters in buffer. |
|
|
|
|
|
Battery low |
|
|
Batteries almost discharged. | Replace batteries or connect AC power adapter. | |
|
| |
Tape Jam | • Remove jammed label; replace label cassette. | |
Motor is stalled due to label jam. | • | Clean cutter blade. |
If you still need assistance, contact DYMO Customer Support. See Contacting Customer Support at the back of this User Guide to locate the contact number for your country.
19