Troubleshooting
Review the following possible solutions if you encounter a problem while using your label maker.
Problem/Error Message | Solution | ||
No display | • Ensure the label maker is turned on. | ||
• | Replace discharged batteries. | ||
| |||
|
| ||
| • Replace discharged batteries or attach power adapter. | ||
Poor Print Quality | • Ensure label cassette is installed properly. | ||
• Clean the print head. | |||
| |||
| • Replace the label cassette. | ||
|
| ||
Poor Cutter Performance | Clean the cutter blade. See Caring for Your Label Maker. | ||
|
| ||
Printing | No action required. | ||
Message disappears when printing is finished. | |||
| |||
|
| ||
Too many characters | Delete some or all of the buffer text. | ||
Exceeded maximum number of characters in buffer. |
|
| |
|
| ||
Too many lines | Select another format. | ||
Exceeded maximum number of lines allowed. |
|
| |
|
| ||
Insert Tape Cassette | Insert a new label cassette | ||
Label cassette missing or empty. |
|
| |
|
| ||
Battery low | Replace batteries or connect AC power adapter. | ||
Batteries almost discharged. |
|
| |
|
| ||
Tape Jam | • Remove jammed label and replace label cassette. | ||
Motor is stalled due to label jam. | • | Clean cutter blade. | |
|
|
| |
Too many pages |
|
| |
Exceeded maximum number of format breaks allowed. | Change label layout. | ||
|
| ||
Page not empty | Delete all content on the page. | ||
|
| ||
Tape size too small | Change label size or change the formatting on the label. | ||
|
| ||
Set | • Following this message, a | ||
| which indicates the minimum label length necessary to fit | ||
exceeds the selected length. |
| the text. Do one of the following: | |
| • Adjust the | ||
| • Select a narrower font size. | ||
|
|
|
If you still need assistance, contact DYMO Customer Support for your country. Refer to Contacting Customer Support on the inside back cover to locate the contact number for your country.
18