Getting Help, Troubleshooting

Chapter 4

Getting Help

Your LabelWriter printer should offer years of trouble-free printing with very little maintenance. However, in the event that you encounter a problem, this chapter offers suggestions for resolving problems that can occur when using the printer. If you are unable to solve a problem, this chapter also describes how to contact DYMO Technical Support.

Troubleshooting

This section provides information on how to detect and correct problems you might encounter while using your LabelWriter printer.

Status Light

The status light visually shows the current state of the printer:

•Solid blue - power is on and the printer is ready.

•Flashing blue - labels are not loaded properly or the label roll is empty.

Performing a Printer Self-Test

If you experience problems with broken characters or other print quality issues, perform a printer self-test. The self-test verifies that all elements of the print head and printing mechanism are in working condition.

To perform a self-test for the LabelWriter 4XL printer

1With a roll of labels in the printer, press and hold the form-feed button on the front of the printer for five to ten seconds.

The printer begins printing vertical lines along the width of the printer. The test pattern automatically changes every 3/4 inch (19 mm).

2Once the self-test begins, release the form-feed button.

3To stop the self-test, press and release the form-feed button.

Clearing Label Jams

To clear labels that have become jammed in the printer

1Tear off any labels that have already fed through the printer.

2Press the platen release lever forward and pull the jammed label out of the platen mechanism.

Press platen release

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