Troubleshooting
Review the following possible solutions if you encounter a problem while using your label maker.
Problem/Error Message | Solution | |||
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No display | • Ensure the label maker is turned on. | |||
• Replace discharged batteries. | ||||
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| • Replace batteries or attach power adapter. | |
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| • Set Contrast to higher level. See Adjusting | |
Poor Print Quality | the Print Contrast. | |||
• Ensure tape cassette is installed properly. | ||||
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| • Clean the print head. | |
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| • Replace the tape cassette. | |
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Poor Cutter Performance | Clean the cutter blade. See Caring for Your | |||
Label Maker. | ||||
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Printing . . . | No action required. | |||
Message disappears when printing is finished. | ||||
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Too many characters | Delete some or all of the buffer text. | |||
Exceeded max. number of characters | ||||
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| Replace batteries or connect AC power adapter. | |
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Batteries almost discharged. | ||||
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Tape Jam | • Remove jammed label; replace tape cassette. | |||
Motor is stalled due to label jam. | • Clean cutter blade. | |||
If you still need assistance, contact DYMO Customer Support at (203) 588- 2500. You can also visit the DYMO Web site at www.dymo.com.
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