Compaq L1702, L1502m, FP5315, f1723, FP17, FP7317, f1523, FP15, vf15 Preparing to call Technical Support

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Troubleshooting

Preparing to call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

■The monitor

■Monitor model number (on front and back panel)

■Serial number for the monitor (on back panel)

■Purchase date on invoice

■Conditions under which the problem occurred

■Error messages received

■Hardware configuration (found on Windows Control Panel)

■Hardware and software you are using

User’s Guide

A–3

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Contents User’s Guide Document Part NumberPage Contents LCD Monitor Quality and Pixel Policy Product Features Vf15, FP15, L1502, L1502m, f1523, and FP5315 ModelsVf17, FP17, L1702, L1702m, f1723, and FP7317 Models EPA Energy Star Safety and Maintenance Guidelines Important Safety InformationMaintenance Guidelines Safety and Maintenance Guidelines Cleaning the Monitor Shipping the MonitorSetting Up the Monitor Installing the Monitor PedestalInserting the Monitor into the Pedestal Base Removing the Pedestal Base Connecting the Monitor Connecting the Audio Cable Tilting the Monitor Removing the Monitor Base Remove the monitor base from the monitor Mounting the Monitor Installing the Information Files Operating the MonitorFront Panel Components Control FunctionNo. Control Function Adjusting Monitor Settings Using the On-Screen Display Basic OSD Menu LevelsAdvanced OSD Menu Levels Factory Reset Level Factory Reset Advanced OSD Menu LevelsAdjusting Screen Quality Optimizing Digital ConversionIdentifying Monitor Conditions Sleep Timer Mode SRGB Support Changing the Color Temperature Operating the Monitor Troubleshooting Solving Common ProblemsUsing the Worldwide Web Preparing to call Technical Support Technical Specifications Inch Flat Panel MonitorsTechnical Specifications Display Inches 43.18 cm Type Energy Saver Feature Entering User ModesTechnical Specifications Agency Regulatory Notices Federal Communications Commission NoticeModifications Cables Canadian Notice Avis CanadienEuropean Notice Japanese NoticePower Cord Set Requirements Korean Notice EPA Energy Star ComplianceAgency Regulatory Notices LCD Monitor Quality and Pixel Policy LCD Monitor Quality and Pixel Policy